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rotating pictures in story map

AndreaSchuhmann

I have deleted the exif data and all other personal data on my photos taken in portrait setting, but regardless, when I add them to story map, they start out in the proper portrait display and then after about 15 seconds, rotate incorrectly to landscape. Please help!

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Accepted answers

oevans_storymaps

I apologize you are having this issue with incorrectly rotating photos. We have identified an issue in how photos are requested and sent to the app. This issue is being worked on by the back-end team and they hope to have it addressed in the next ArcGIS Online release in September.

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oevans_storymaps

Hello Andrea -- We've heard a report of this from someone else, but haven't been able to reproduce it yet. Are you able to share the images you were using here? What browser and version are you using?

AndreaSchuhmann

I use:

Google Chrome is up to date

Version 81.0.4044.129 (Official Build) (64-bit)

StaceyStark1

Andrea,

Did you find a solution to this. I am having the same issue. I think I can fix it if I can go to a local photo editor, make sure it is not "auto-rotating"(uncheck if available) and then rotate, then save a new file. But ... there should be a better way within the builder?

oevans_storymaps

In the meantime, please see this thread for some tips on a workaround that has worked for others.

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