I'm still getting this message even after restarting and confirming that my PublishingTools service is running. Any other ideas?
So you receive the error "Bad Syntax" when trying to cache your service? What happens if you use the Manage Map Server Cache Tiles tool under Server Tools > Caching? Also, can you change the logging level for the server to verbose under Logs > Settings > Log Level? It'd be beneficial to get a better error message other than bad syntax.
You need to start PublishingTools geoprocessing service from ArcGIS Server Manager page.Refer the following help page about how to do it:http://resources.arcgis.com/en/help/main/10.1/index.html#//0154000002st000000
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