Unable to commit multipart item, Error retriving item information from the store

Question

We deployed high available ArcGIS Enterprise 10.7.1 platform federated with ArcGIS Portal and we want to upload slpk tile packages to portal. slpk file size vary between 5 mb to 2 gb.

We use "Content-->Add Item-->From Computer" from ArcGIS Portal to upload files.

If the file size is bigger then 20 mb. I get error "Unable to commit multipart item' xyz', Error retriving item information from the store".

I don't know what is wrong.

Please advise if you have any idea about problem.

Thanks.

AntonioRodrigues_Martins_Junio · Answer

Hi Suleyman, did you get that error fixed? We have the same environemnts, same ArcGIS Version and we're receiving the same error uploading .mmpk.

If you have this fixed, it would be awesome if you could share with us the solution.

Thank you !

Best Regards,

Antonio Junior.

Suleyman-Arslan · Answer

They are all in same location. I tried to upload from local also give me same error.

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Anonymous User · Answer

Hi Suleyman,

Where is the data being added from? When the upload is successful is it coming from the same location?