¿Cómo diagnosticar fallos en el cambio de permisos de usuario en MyEsri?

BillBott

<\/HEAD>

¿Cómo diagnosticar fallos en el cambio de permisos de usuario? ,<\/P>

<\/P>

Marque "Take authorized caller actions" y escriba arbitrariamente un número de identificación del llamante<\/P>

<\/P>

Dice que fue exitoso<\/P>

<\/P>

<\/P>

 Regrese a la cuenta del usuario, los datos actualizados no han cambiado (debería ser hoy, 9\/2\/2020)<\/P>

<\/P>

<\/P>

<\/P>

Al hacer clic en el lápiz "Edit" y volver a editar, efectivamente - el nuevo permiso no se aplicó. <\/P>

<\/P>

He intentado media docena de veces con diferentes números de identificación del llamante. También he actualizado varios otros usuarios sin problema, por lo que parece ser algo específico de su cuenta.<\/P><\/BODY><\/HTML>

TeresaDolan

Hi Bill,

Sorry that you are having this issue.

I see that you are editing an existing user. Sometimes there are issues with the backend systems that prevent updates from occurring; when this happens, My Esri sends the user an invitation instead.

While it's true this user's existing connection does not reflect it has been updated, you can see that he has been sent an invitation. Once he accepts the token that was sent to him, his permissions on his existing connection will update.

The reason it is failing is that the backend system has 2 contact records for this user, and My Esri doesn't know which to update. We try to "fail gracefully" and handle this for you, which is why an invitation was sent instead of updating the record. But I agree the end-user experience is a bit confusing.

I see that you are at an organization that has Premium Support. Please contact your TAM (Technical Account Manager) - he can merge the records for you.

Hope this helps,
Teresa