ArcExplorer 2500 crashes under Windows 7 64bit

Question

Has anyone had the ArcExplorer build 2500 just crash on a Windows 64bit system with the event logs reflecting an error with the ArcGISconnectionbin.exe file (v10.1.2.3252) with an associated fault module in the ntdll.dll ??

The system has Arc Desktop v10.0 installed also.

RickGeittmann · Answer

Oh forgot to add users can fix this without admin rights on a machine since the files referenced are specific to their profile.

Seems to have fixed the issue under IE 10

RickGeittmann · Answer

ALCON:

I figured out one thing that has seemed to fix the issue.

After I installed the package on a system I went into the My Documents for the specific user profile I installed under to the ArcGIS Explorer directory and deleted all base map files.

Further each user would need to do the same for their profile.

Near as I can figure out is the default base map that got installed was corrupt or something.

Also check the My Basemaps directory.

So far this has resolved the issue on all the machines that experienced the problem - after deleting the default base map files restart the program and it should fix the issue.

AmyBrassieur · Answer

I had reports from users that ArcExplorer worked one day, didn't work the next day. It wouldn't finish coming up in either build 1750 or 2500. There was an error message about ArcGIS Connection as well.

The behavior of OK one day and broken the next led me to believe it was due to an automatic Windows update. I checked the machines for updates that happened right before the program quit working. (Control Panel, Programs and Features, View Installed Updates).

An update from Internet Explorer 9 to IE 10 was found on each affected machine, with a date corresponding to the software failure. I removed IE 10, the machines reverted to IE 9, rebooted, and ArcExplorer Desktop was OK again, no more errors.

This began in early April, and has appeared sporadically since.

Amy Brassieur
abrassieur@iberiagov.net
Iberia Parish Government