Data store fail installation

Question

Hello all

I tried to create data store and get the attached error.

Portal, server and two web adapters 10.5 are all installed on the same machine and are working.

I can see the service of data store running and I can see the ArcGISDatastore.exe running.

I can see many postgress.exe processes running.

I follow this: Create a data store—Installation Guides | ArcGIS Enterprise  and fail on step 6.

It works for 5-7 minutes and give the error you can see in the attachment.

Any ideas?

I am trying to create the relational data store only.

Thanks

DataStoreError.pdf

ClintOffutt1_0-1753980751520.png

mody_buchbinder · Answer

The service owner did changed but it still just hang there.

I will try to install fiddler to find out what its try to do.

Thanks

LaurenceClinton · Answer

Hi Mody,

Please do the following:

1) Open command line as admin

2) cd to the tools directory located in the data store install directory (e.g. c:\Program files\ArcGIS\Datastore	ools)

3) Run configureserviceaccount

Usage: "configureserviceaccount [--username username] [--password password]

Manually type in the correct user / password previously attempted with the Server XML file (use only with ArcGIS Server)

4) Afterwards check the data store service and confirm that this user as opposed to the local system user is utilized

5) Retry the Configuration Wizard

Please let me know the results.

Thanks,

Laurence

mody_buchbinder · Answer

Server + portal + data store all installed on the same server 2012 R2 machine.

The server was installed using a domain user that has access to all disks (local and network disks). I saved the user details into XML and used the same XML when creating the portal and data store so they all use the same user.

The server service (and exe in the task manager) is owned by that user but the portal and data store services (and processes) are owned by local system.

Data store is working with no problem on a win7 machine connected to the server/portal on the server but installing the data store on the server itself just try to configure forever (I killed the web page after over 10 minutes).

No logs was created this time (but all other directory was created).

It looks like it cannot access the server. The server is federated and hosted by the portal.

Thanks