ArcGIS Online unaccountably requesting user logins

Question

We've had behavior with our ArcGIS Online site pop up in the past week that we can't seem to nail down.

ArcGIS Online is suddenly requiring logins for access to web maps and services that have permissions set to 'Public'.  This includes services that are hosted both on our internal servers and in the ArcGIS Online cloud as hosted feature services.  Nothing has changed on our end from a security standpoint.

Anyone else experience the same issue?  Any ideas on how to fix the issue?

Brian

StuartGerber · Answer

Hi Brian,

We seem to have come across the same issue, but it is only impacting one of our maps.  Did you have issues with one site or all of sites.

Thanks

Stu

Mike Minami · Answer

Brian,

Did you disable anonymous access to your organization? If you are using the URL that reflects your organization URL, users will be required to sign in, even though the item is public. Alternatively, you can use the arcgis.com URL to the item.

Can you post a URL to one of your public services?

Thanks,

Mike

AndyWallace · Answer

we had similar problems and we are checking our caching servers. We use a token service and our thought was that the caching was an issue.

We also had issues recently with permissions and the publisher account was not working. We ended up making them an administrator. This problem  sorted itself with no action from ourselves two weeks ago.