Hiding Server or folder name in Web Map Service Error Message

Question

Hi, We have published a web map from 10.41 ArcGIS Server (Oracle) for public use. When the service fails to load, users get an error message that shows the entire path to the Map Service Definition file is presented to the user. Is there a way we can hide the file path in full or partial? This is the service Layer: Protected plants trigger map (ID: 201) and below is the error message with filepath highlighted: dojo.js:310 [esri.layers.MapImageLayer] #load() Failed to load layer (title: 'Vegetation management', id: 'vma') e {name: "request:server", message: "Error handling service request :0x80070057 - Can … inaccessible to Server. in 'esriCarto.MapServer'", details: {…}}details: {url: "https://gisservices.information.qld.gov.au/arcgis/rest/services/Biota/VegetationManagement/MapServer", requestOptions: {…}, getHeader: ƒ, httpStatus: 500, subCode: undefined, …}message: "Error handling service request :0x80070057 - Can not open file F:\FAKESERVER-fs\arcgisserver1\directories\arcgissystem\arcgisinput\Biota/VegetationManagement.MapServer\extracted\v101\VegetationManagement.updated.msd.↵The system cannot find the file specified. ↵Probable cause: The file is inaccessible to Server. in 'esriCarto.MapServer'"name: "request:server"__proto__: f Thanks in advance. Regards, Thiru

Thiru_P · Answer

Thanks, I have lodged this issue to Tech Support team! Will update here.

JonathanQuinn · Answer

If a service isn't started but is accessed via an application, I don't see that much in the network traffic, and nothing in the console:

Do you have min instances set to 0 for that service? Does that path actually exist? I'd reach out to tech support to discuss a repro case and get something logged. Any error that returns internal machine names or paths should be updated.

Thiru_P · Answer

It was reported by an user, the layer failed to load in the map viewer. The message appeared in presumably, the browser console.