Welcome to the troubleshooting guide for ArcGIS GeoBIM UI errors. While many interface messages are straightforward, some may require extra guidance to workaround or resolve.
Use the information below to troubleshoot the common UI errors experienced within ArcGIS GeoBIM.
| Error message | Error description | Troubleshooting |
| Fail to load | GeoBIM app widgets may display 'Fail to load' messages if they require an update.
This typically occurs after updates to the supported version Experience Builder. | In order to avoid any Fail to load errors you must follow the steps in upgrade a GeoBIM project and app. Once completed, the GeoBIM project and app will be fully updated to the latest supported version of Experience Builder. |
| The link of the selected feature references a BIM document that is not available in this GeoBIM project | The Link Rules table indicates the source Autodesk project for the selected feature is not included in the GeoBIM project. | Ensure you selected the correct datasource on the Links page. - On the Accounts page, click the ... (More) icon on the Autodesk card and then click View.
- Verify the Autodesk projects that are connected to the Account.
- On the Links page, click Select data.
- Search for datasource that contains Autodesk Forma data which originates from the same project(s) connected to the ArcGIS GeoBIM project Account.
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| The selected feature does not have a defined link | The Link Rules table indicates the rule expression does not have the required information to define a valid link. | Ensure the Link Rule configuration is using the correct fields and that your data contains the necessary information to define a valid link. See add links to features using rules to learn more about configuring links by attribute data. |
| No data found | This message displays in the Issue Charts widget if: - Your GeoBIM project does not contain any Autodesk Forma issues.
- You have filtered the Issues layer to show New Field Maps Issues but none exist.
| To workaround the No data found message: - Run the Add Project Issues tool to ingest Autodesk Forma issues.
- Upload issues through the Field Maps integration with GeoBIM.
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| No time extent | The Time Slider widget indicates that the selected layer does not contain temporal data. | See verify time data in a layer to check your layer is time-enabled. |
| No selectable line in this location. Click a line from the selectable layers. | The Elevation Profile widget indicates that there are no selectable polyline features in the area of the map that was selected. | If there is a polyline in the area you selected, ensure the layer is enabled in the Elevation Profile widget. - Click Settings.
- Click the Selectable Layers menu and verify the polyline layer is enabled.
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If you encountered a UI error in ArcGIS GeoBIM that is not listed in the table above and you are unsure on next steps, please leave a comment under this article and the ArcGIS GeoBIM team will respond with recommended actions as soon as possible.
