sign-in on Android 15

Question

I am not able to sign into portal via FM on Android 15 devices. I tested on an older Android 12 device and here I can get in. The behavior is - Enter URL > Chrome login screen > Enter credentials > Returns again to Chrome login screen > Enter credentials > Sign-in Error (attached).

On the old Android 12 device too I have to enter credentials twice but then I can get in and see my maps.

FM Sign-in Error.jpg

stretch_hands.png

MiaogengZhang · Answer

@Y_Chau  The screen is new to me. Do you use MDM? if so, what MDM environment is it?

About the log, you can click skip sign in  - Profile - Troubleshooting log

Y_Chau · Answer

Hi @MiaogengZhang

How can I get the log without signing in? Today I got another error on Android 15 Samsung device (attached). Is this helpful? Android 12 device works fine although it too asks for login credential twice.

YC

FM2.jpg

MiaogengZhang · Answer

@Y_Chau can you share trouble shooting log via direct message? I can take a look.