User Profile in WIN11 causes PYTHON to crash ArcGIS Pro

Question

Hello all; I posted previously about this, I've gotten some answers but I'm still stumped. I've been using ArcGIS Pro for 3-4 years, but just started using PYTHON. Here's a summary:

1. When using the Python window, entering text into the prompt window causes a brief hang-up then a program crash without any error message. Sometimes it happens on the first line of input, it may take 4-5 simple commands (e.g. "print"), but always happens. Python notebook seemed to run OK.

2. Then 3-4 screen-share tech help sessions, lots of diagnostics and digging in to registry, crash logs, &tc.

3. I added a new user profile in WIN11, and ArcGIS Pro seems to run PYTHON from the window without incident. Conclusion: there's something wrong with the original user profile. Tech Help tried hard but can't help with the WIN11 side.

THE QUESTION: Any idea how to compare WIN11 user profiles to ferret out the issue?

Thanks a heap,

-jbb

MikeVolz · Answer

Can you try the same operations on a different machine that would be using the same profile to see if the issue occurs on another machine with same profile?

CodyPatterson · Answer

Hey @JohnBobbitt

To accurately diagnose this, you'll need to work with your IT department to recreate your user profile or if you have permissions you would need to do so. In order to do this, you'll need to log into the local administrator user account and rename your user account to "John_Old" or something like that, and then the next time you log in, it's built. To compare though, it may be much more work than you would want to give it, it could be a registry issue, path issue, Python issue itself, quite a many things, but rebuilding it like that would give two instances to be compared against if you have an idea where the problem would be!

Cody