Unable to Join Site

Question

We are trying to migrate our servers. When trying to use Join Site for Portal, it gives errors about unable to generate token or the url is inaccessible.

Our portal admin site is https://webgis.domain.com:7443/portal/portaladmin, but it keeps trying to change portal to use https://webgis.domain.com:7443/arcgis/portaladmin.

I have double and triple check the Admin username and password is correct.

I have attached the error log.

error log.txt

tb_wcsd · Answer

Did you ever resolve this issue? I'm running into the same thing!

CW-GIS · Answer

You are correct, when using our fully qualified domain name it is arcgis/portaladmin.

Using the fqdn:7443/arcgis/portaladmin, it loads successfully

I can manually generate a token with no problem, but the join site keeps saying it cannot generate a token and to check the username password. I've triple verified it is correct.

TimoT · Answer

Hi @CW-GIS

Just to clarify, your Portal Admin URL is almost certainly not https://webgis.domain.com:7443/portal/portaladmin.

The correct URL when accessing via port 7443 is: https://webgis.domain.com:7443/arcgis/portaladmin

It looks like you're confusing this with the Web Adaptor / load balancer URL, which would be: https://webgis.domain.com/portal/portaladmin

You can refer to Esri's documentation for more details: Components of ArcGIS URLs — Portal for ArcGIS

As for troubleshooting your issue, a couple of areas you could start with are:

* On the Portal machine, open a browser and navigate to https://webgis.domain.com:7443/arcgis/portaladmin. Does it load successfully?

* Can you manually generate a token using your Portal PSA at https://webgis.domain.com/portal/sharing/rest/generateToken