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Hub Site Application Widgets not working

Jaire_McNichols

All of my application widgets across my Hub sites are broken, is anyone else having this issue? It seems to affect both Instant Apps and Dashboards. Accessing these apps outside of the Hub Site works just fine.

*Instant app in Hub error message below

Screenshot_1.jpg

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Accepted answers

BrianRollison

Issue is resolved in production, impact seemed to be centered on currently authenticated ArcGIS users viewing some ArcGIS applications embedded within site/page layouts. Thank you for reporting the issue!

We encourage you to report issues directly to Esri Support Services as well given notifications from Esri Community are not sent unless a new post is made or a team member is mentioned.

All comments

BrianRollison

Hi @Jaire_McNichols - thank you for reporting the issue, we have made changes in production to mitigate this issue. You may need to empty your browser cache or simply open a new window to see the changes if you still have the window open.

Nick_Creedon

Check this out: https://community.esri.com/t5/arcgis-online-questions/existing-hub-page-doesn-t-exist/m-p/1522291

If your items are working outside of Hub, its possible they need to be added to the "Content" Group that was automatically created when the Hub Site was created. This is the first thing I would check.

Also, how are you displaying your applications on the Hub?

EDIT:

Our embebed dashboards are no longer displaying in our Hub sites as of this afternoon.

Michael_Dykes

We're still having issues with Dashboards embedded via the Application Card or Iframe Card in Hub.

RInfante

Yes, just started having this issue this morning! Our embedded dashboard applications are not showing up at all, there's just now a blank space everywhere. It was all working fine up until now. What has changed?

For the record, clearing the cache or opening a new window is not working.

maranlk

We are having the same issue. Specifically, Dashboards are not showing up in Hub pages, while Experiences are. A temporary workaround is embedding the Dashboards into an Experience. This is not a sufficient long-term solution though.

Further context, all our content intended for our Hub site is shared to the "Content" Group automatically created with the Hub site. Additionally, this feature - a Dashboard directly in a Hub Page - worked as intended just last week, Friday (that I can confirm). All dependencies have been verified that they are shared correctly. Lastly, even in the edit view of the Hub Page, the Dashboard is blank and switching out Dashboards does not change the behavior.

CandiceSmith

I'm having the same issue with Dashboards in Hub. I can confirm that they were working yesterday and today there is a blank space where it's supposed to be. Other widgets are working fine. I've attached a screenshot that shows the difference. For reference, I have cleared my cache and reloaded.

BryanWright

I'm having a similar issue that seems to have started within the last day or so. I have a private Hub site for our team where I use gallery cards to link to our dashboards, maps, and story maps. The maps work as normal but none of the dashboards or story maps do. The links to those launch a new browser window with the correct URL but its a blank window (the Hub frame at the top is there but there is no content in the body). If I turn on edit mode then I can see the dashboard as expected. The site has been up and running just fine for several years and I've made no changes to it recently. I've tried it in Chrome and Edge as well as in a private/Incognito window. I also had a co-worker try and they too got blank screens for all the dashboards.

SaraFrankenfeld

I am also having an issue with hub that started within the past 24 hours. Applications in galleries are no longer opening in the hub when logged in. When logged out, all publicly shared content is still displaying.

RInfante

Interesting! I checked based on your post and did confirm that the dashboards are showing up if you're not logged in AND they're publicly shared. But any items that can't be publicly shared and require login to see are not working. Something to do with the user and/or sharing then?

SaraFrankenfeld

In my case if I am logged in, I CANNOT see publicly shared dashboards or instant apps from a gallery, or any gallery items (instant apps and dashboards) shared only with groups I am a member of (I am the administrator). I CAN see publicly shared scenes, story maps and documents.

If I am NOT logged in, I CAN see everything that's publicly shared including dashboards and instant apps.

All of this was working fine last week and I haven't changed anything on my end.

Jaire_McNichols

Unfortunately, the issue persists, even after cache clears and testing different browsers.

BrianRollison

We are investigating the issue further and why it has resumed, we've updated our status page to reflect this issue: https://hubstatus.arcgis.com/.

BrianRollison

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