I forgot my password and the answer to my security question, how can I reset my password to my account?
Hi @Rebecca986, if this is for an account on StoryMaps.com (the solution for personal storytelling), please email the team at support@storymaps.com and we can help with the password reset.
Contact support?
No it only asks for the answer to the security question to allow me to change my password but each time it shows an error message saying ' Invalid security response for resetting password. '
https://doc.arcgis.com/en/arcgis-online/get-started/sign-in.htm#:~:text=social%20network%20provider.-,Reset%20your%20password,the%20same%20as%20your%20username.
https://support.esri.com/en-us/knowledge-base/error-invalid-security-response-for-resetting-password-000024970#:~:text=Depending%20on%20the%20cause%2C%20use,password%2C%20enter%20the%20temporary%20password.
Is it not giving you an option other than the security question?
it is a personal account, would I have an administrator? If so, who is my administrator? Thanks.
Your administrator can reset it.
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