Portal Web Adaptor Configuration Spins

cdevault_pickett

I'm in the middle of upgrading a Portal from 11.2 to 11.4, Portal successfully installs and runs. However after I uninstall the previous web adaptor and install the new web adaptor I get to the configuration page and it never seems to configure and just sits there and spins. 

I am using the correct administrator credentials. I have tried various FQDNs of my portal machine (the web adaptor is installed on a separate web server). Using IIS on Windows Server 2016.

• machinename.domain.local
• https://machinename.domain.local
• machinename.domain.local:7443
• https://machinename.domain.local:7443

This is the second time I've made it to this point and cannot get any further. There's no errors or anything. Does anyone have any ideas?

WebAdaptor.png

WebAdaptor2.png

ryanuthoff

The Portal web adaptor configuration has always taken much longer than the server web adaptor for me. One thing I noticed is that when it is configuring, the antivirus program in task manager spikes up in CPU/RAM usage. And when antivirus is disabled, the configuration is much faster. Other people have recommended to disable antivirus during upgrades and that it will help it go faster.