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Print Service Fails

mkauth_wardgetz

Our esri default print service and publishes print services are failing to make maps. ESRI provided the following solution. https://support.esri.com/en-us/knowledge-base/arcgis-sever-print-service-crash-when-vmware-12-5-is-in-000034161

The problem resides with the vmware tool. We were at vmware tool version 12.5 and we rolled it back to 12.4.5. This worked. However, the tool has been automatically updating.

There are two other solutions in the link above that are directly related to configuring the vmware tool.

Has anyone else had this problem and succesfully resolved it?

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TroyBum72

We had the same issue, didn't discover it until 12/16 or so.

mkauth_wardgetz

Troy, In the solution provided by esri we eventually used the second option.

Implement one of the workarounds developed by the owners of VMWare, Broadcom. The workarounds, as described in their knowledge base, include:
- Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE
- Set a system environment variable SVGA_ALLOW_LLVMPIPE=0

TroyBum72

We have had some success doing only this: system environment variable SVGA_ALLOW_LLVMPIPE=0

MattiasEkstrom

We had this problem after an update to vmware tool version 12.5, a rollback to 12.4.5 worked.
Now there's a 12.5.1 that should have solved the bug, we updated to 12.5.1 and was able to print at first, but now the priting problems are back.
Does anyone knows if vmware tools 12.5.1 should be working with ArcGIS Enterprise and the printing service?

MattiasEkstrom

We did this:

Disable the use of llvmpipe by adding this virtual machine config option to the VM's VMX file: guestinfo.svga.disableLLVMPipe=TRUE
Set a system environment variable SVGA_ALLOW_LLVMPIPE=0

Which seems to have solved the problem.

Jamie_Leitch_CNF

@MattiasEkström We are on 12.5.1 and have experienced this issue as well. Are your print services fully functioning after your changes?

MattiasEkstrom

@Jamie_Leitch_CNF
I haven't done very extensive testing, but what I've tested has worked and I haven't heard from any users who have had problems after the changes yet.

Jamie_Leitch_CNF

@MattiasEkström and did you make the changes on just the ArcGIS Server machine, or all machines in the Enterprise deployment?

Jamie_Leitch_CNF

We did patches/updates to our development server environment last night, and good news, the display adapter driver was updated to "VMWare SVGA 3D", and my custom print services continue to work properly.

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