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Reduce the amount of license checking in order to make Pro more responsive - EDITED

RTPL_AU

2024-1-13: In Product Plan - ENH-000172764

EDIT:
Following the AGOL outage last week and Esri rebooting a few things, this behaviour seems to be much less of an issue. If you still experience it please add your kudos but also a context comment so the Esri staff have a bit more information to go by to prevent it from happening again.

EDIT 2:
Nope. Must've been a temporary reprieve as it is back to do at least 4 checks when you paste a value into an attribute table; amongst other things.

Pro 3.3.2 seems to do a LOT of license checking.

When you open the Diagnostic Monitor you will see that for almost everything you do, Pro will do multiple successive license checks.

Paste a value into an attribute table of a locally saved FC in a local FGDB: 4 checks

Rename a map: 76 checks

The log will be filled with:
<HTTPRequest start="5/11/2024 10:20:05 AM" duration="235" thread="39940" status ="200" url="https://www.arcgis.com/sharing/rest/portals/MYAGOLACC/subscriptionInfo?token=THETOKEN&f=json"</HTTPRequest>

I understand the need to monetise and audit users but how about doing this during an idle moment/startup and reporting a timestamp so you do it once a day?

Rename a map:

+ (had to scroll to copy them all)

That is 19 seconds of unresponsive UI.

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Status: Implemented

Comentarios

AlfredBaldenweck

Oh man, is that what it is? I thought it was squaring away stuff like "find all layouts that use this map and change the reference there", not just performing license checks that should just be done on start-up. Bizarre.

RTPL_AU

@AlfredBaldenweck Inverse of Hanlon's Razor, or Grey's Law? 🤣

Change the transparency of a fill colour - 12 checks. (right click a fill colour in ToC, set transparency, close dialog)

Stacey_Crowe

@RTPL_AU If possible could you expand your screenshot of Diagnostic monitor. I would love to see the https license call url more in 3.3.2? And do you have any layers from an AGOL in your maps? Thank you for any information.

I apologize you put the URL in your comments. thank you. I am interested if you do have any AGOL layers in your maps.

RTPL_AU

@Stacey_Crowe it varies.
Maps may have an AGOL basemap.
Map service calls are not mixed with license calls - which is what I would expect to see if it was checking if you are allowed to access a resource.

You will see something like below if there are webservices loaded - It will do a map load/refresh/load tiles, and then go off testing the license 20 times for 4 seconds while the UI is unresponsive.

Stacey_Crowe

Thank you so much for the additional information and sharing this issue.

RTPL_AU

I think Esri rebooted a server to fix the 13 Nov outage (14th Australia time) and now I see a lot less license checking today (15th Nov AEST).

I hope @KoryKramer and team find out from the infra team what they broke then changed/fixed so he can make Pro more robust against this type of thing in the future.

Kory - maybe add these classifications for Ideas:

User turned it off and on again - Idea implemented by ghosts
Esri turned it off and on again - Idea implemented by ghosts

Have a good weekend and my money is on JH. IYKYK.

RTPL_AU

@KoryKramer This occurs in 3.2, 3.3.2, 3.4. Tested on 2 computers so far.

Any idea what's going on as it seems to be one of the main reasons for sluggishness in Pro for me.

RTPL_AU

This issue is now under Enhancement Request: ENH-000172764

RTPL_AU

This is now in the product plan.

AlfredBaldenweck

Excellent. Thank you for letting us all know and for keeping at it.

KoryKramer

As @RTPL_AU noted, we think we have identified the issue and are looking into a way to cache the info needed and only re-cache when necessary (like if you change your active portal during a session).

RTPL_AU

@KoryKramer

Edit: Joke deleted

I have not seen this issue raise its head recently and you had the AGOL issue 2 weeks ago.

Could it be that the problem causing this idea is server side and not client side?

Mitigating problems caused by server-side failures by local caching of authorisations per session would still be a great outcome in case of unexpected AGOL AGI walkabouts...

RTPL_AU

Hi @KoryKramer
Has this been fixed server-side or did it go away by itself?
I have not seen this behaviour for a while now.

If you fixed it - thank you.

If you didn't fix it - good luck on the hunt. 😀

RTPL_AU

Fixed in 3.5; making 3.4.x even less appealing.

RTPL_AU

@KoryKramer I just noticed that this is behaving a bit strangely.
When you are signed in to another portal - and set that as the default portal for publishing, although it is not the licensing portal, Pro will do license checks against that portal? This doesn't seem to be affected by checking out a license as you obviously can't check out a publishing session - if that makes sense?

To prevent any misconceptions and assumptions at my end, can you please explain what is happening with these checks and the reasoning behind it?

This is just such a bizarre thing to have happen and I cannot fathom how intrusive it could be if you have a slow or high-latency internet connection.

Second to this - Does Esri do stuff at night (USA time) that could influence this behaviour? It seems to be worse in our afternoons - your nights.

KoryKramer

Hi @RTPL_AU I saw in another post that you mentioned you don't see these excessive calls being made in ArcGIS Pro 3.5. I wanted to acknowledge that we did install a code change to address what you reported here. Given the information we had, we feel that the change should address what was reported.

Cheers,

Kory

RTPL_AU

@KoryKramer This has made a tangible difference in some workflows. Thank you.

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