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Script error when trying to log in through 4.2 plugin

DougW

all our users started getting the two script errors below when trying to sign in using the the 420 plugin. regardless of whether you select yes or no, result is the same, blank login screen. we can login fine through a web browser but not through Civil 3D 2023. any one else running into this or know of a solution?

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Accepted answers

MichaelDavidsonPM

Hi @DougW , @AllenP , and @CallieW,

Your teams should now be able to sign into their ArcGIS Online organizations using ArcGIS for AutoCAD.

Thanks again for letting us know about this issue and for your patience over the past two days.

All comments

DanWade

Hello @DougW,

You mention your organization is running build 420. Please try the current release which is 430.1 on a machine or two.

ArcGIS for AutoCAD download.

Install ArcGIS for AutoCAD

Let us know the outcome please.

DougW

Thanks Dan, I was just trying 430 and getting the same errors. I also ran all available updates on my AutoCAD 2023. Neither 430 or 420 wants to load in AutoCAD 2025 .

DanWade

I wonder if you downloaded build 430 months ago because 430.1 is the latest and only available download.

ArcGIS for AutoCAD May 2024 release adds support for AutoCAD 2025 and Civil 3D 2025

DougW

my 430 is old, installed it when it was first released & there was an issue & we went back to 420. I'll try this & let you know. Thanks for the help.

AllenP

We also have a couple of users running into the exact same problem today.

Civil3D 2024 + 430 plugin to start

Updated to 430.1 and still get the same script errors at sign in.

Just tried a clean install of AutoCAD 2024 + 430.1 on a machine that has never had the plugin installed before and it's also popping up the same script error.

Hoping they'll be a resolution posted soon.

DanWade

Hello @DougW and @AllenP,

Are you both connecting to ArcGIS Online or ArcGIS Enterprise?

DougW

I believe ArcGIS Online... but not sure how I would know for sure. And yeah, the 430.1 plugin had the same script error & it did load in 2025 but again, same error.

DougW

The guy who setup ArcGIS online here is no longer here. I'm the AutoCAD guy & administer the ArcGIS online users.

AllenP

ArcGIS Online

2024-08-22 12_55_01-Autodesk AutoCAD 2024 - [Drawing1.dwg].png

2024-08-22 12_56_05-Autodesk AutoCAD 2024 - [Drawing1.dwg].png

2024-08-22 12_56_33-Autodesk AutoCAD 2024 - [Drawing1.dwg].png

AllenP

Also tried adding the project portal site to login to it directly and the same script errors come up. Never see a login box at all to enter any credentials.

DougW

I tried that as well, same result.

MichaelDavidsonPM

Hi @DougW , @AllenP , and @CallieW ,

Thanks for bringing this issue to our attention, and please know that the team is looking hard at this as a high priority.

As motivated by the information you provided, we have posted to the community blog on this issue, and we will update it as we gather additional information/get this resolved.

Thanks once more,

Michael

DanWade

Hey @DougW, @AllenP and @CallieW,

This behavior should be fixed perhaps Friday, August 23, or Saturday morning. Check the blog from @MichaelDavidsonPM post above for any further developments.

Thanks for your patience!

DougW

Thank you Dan

MichaelDavidsonPM

Hi @DougW , @AllenP , and @CallieW,

Your teams should now be able to sign into their ArcGIS Online organizations using ArcGIS for AutoCAD.

Thanks again for letting us know about this issue and for your patience over the past two days.

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