Can't install ArcGIS Server 11.3 and ArcGIS Datastore 11.3 on some VM with specific CPU

NicolasGIS

Hello,

I am facing an issue with the new 11.3 setups of ArcGIS Server  and ArcGIS Datastore: service won't start after a successfull installation. Portal for ArcGIS works.

I found out there is an installation log at 11.3 in  "C:\Program Files\Arcgis\Server\framework\support", where the following error is logged:

 

# A fatal error has been detected by the Java Runtime Environment:

#

#  Internal Error (codeBuffer.cpp:972), pid=7088, tid=3008

#  guarantee(sect->end() <= tend) failed: sanity

#

# JRE version:  (17.0.10+7) (build )

# Java VM: OpenJDK 64-Bit Server VM (17.0.10+7, mixed mode, sharing, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)

# Core dump will be written. Default location: C:\Windows\system32\hs_err_pid7088.mdmp

#

# An error report file with more information is saved as:

# C:\Windows\system32\hs_err_pid7088.log

 

 

But as if it was not a systematic issue, I understood it was related to the CPU of the VM which is:

Intel(R) Xeon(R) Gold 6326 CPU @ 2.90GHz

On some other CPU, it works.  With previous versions of the setup (11.1/11.2), it works.

Anyone else ? I guess one shall verify the setup works on the same CPU as the VM which is upgraded otherwise it could be a big issue !

 

Thanks,

 

Nicolas

/cc @CedricDespierreCorporon 

DavidColey

Not sure I understand, but I am prepping to upgrade 11.2>11.3 next week.  Why would the ArcGIS Servers' framework jre care what flavor the cpu is on a given windows VM?