Hello, We have a community user who is experiencing issues in ArcGIS Field Maps. When they open the app, they get the error: "Unable to Open code expired" I can't find anything about this error looking online. They are unable to access any of their maps. They are running on an iPhone 12, iOS 16.2. Any ideas? Thanks.

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Unable to Open. Code expired

DataOfficer

Hello,
We have a community user who is experiencing issues in ArcGIS Field Maps. When they open the app, they get the error:

"Unable to Open
code expired"

code expired.png

I can't find anything about this error looking online.
They are unable to access any of their maps.

They are running on an iPhone 12, iOS 16.2.

Any ideas?

Thanks.

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Accepted answers

CodyPatterson

Hey @DataOfficer

I assume you've tried these things already, but here's a list of things to try:

Restart Phone

Log out and back into app

Check for app updates

Reinstall app

Reshare map with user

View Field Maps logs in Troubleshooting section of account to see if something may be there

Once those are all tested, maybe something will come through! I'm hoping the last suggestion of the logs will be fruitful!

Hope that helps!

Cody

All comments

LenieScannapieco

Our crew had the same error message. Uninstalling and reinstalling the map worked. Thank you, this is helpful!

CodyPatterson

Hey @DataOfficer

From the error, in my mind "code" typically points toward token or similar authentication methods, it may have been corrupted during a failed partial update or similar, maybe a bad connection caused an issue to occur, but that's all speculation, hopefully it stays working and glad that helped!

Cody

DataOfficer

Hi @CodyPatterson,

Thank you for the quick response. Uninstalling and reinstalling the app has done the trick. Would still be interested to know what the cause of the error was though, especially since there seems to be nothing about it online. If it occurs again I'll try and get some logging done.

CodyPatterson

Hey @DataOfficer

I assume you've tried these things already, but here's a list of things to try:

Restart Phone

Log out and back into app

Check for app updates

Reinstall app

Reshare map with user

View Field Maps logs in Troubleshooting section of account to see if something may be there

Once those are all tested, maybe something will come through! I'm hoping the last suggestion of the logs will be fruitful!

Hope that helps!

Cody

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