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Atascado en la cuenta AGOL

Jennifer_Parmeley

Mi organización está experimentando con ArcGIS para Power BI.

Estamos teniendo algunos problemas de inicio de sesión relacionados con nuestro portal empresarial, así que inicié sesión en mi cuenta personal de AGOL.

Ahora estoy atascado en mi cuenta personal de AGOL. ¿Cómo cambio de esta?
Sé que "switch account" se supone que es un enlace, pero en este caso no lo es.
He intentado cerrar Power BI, lo dejé reposar durante el fin de semana (nuestra organización reinicia las máquinas cada noche, así que se ha reiniciado 3 veces), he intentado agregar datos y también sin datos.

¿Cómo cambio de cuentas? <\/P>

<\/P>

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Accepted answers

NaZhang_Esri

Hi @Jennifer_Parmeley,

Could you please click Switch account on the visual and log in with your Enterprise account on your page 3? And then tab back to your original report page. Then you should be able to sign out your ArcGIS Online account and switch to Enterprise on your original report page.

Also, I noticed that you were using old version of Power BI Desktop from your screenshot. Please make sure to update to the latest version of Power BI. You will see something like this when you switch account after upgrading.

Please let me know if you have more questions!

Thank you!

All comments

NaZhang_Esri

Hi @Jennifer_Parmeley,

Thanks for playing around ArcGIS for Power BI and thanks for your question! Please check out this FAQ blog post with more information. Also, please reference this comment with the steps. Let me know if you have more questions! Thank you!

Jennifer_Parmeley

Hi - thank you for trying to help!

Related to the FAQ
When I create a new visual it is already signed in with the AGOL account that is stuck.
Here I asked the top visual to map by county (it's been spinning for a while now). I created a new visual below that and it is automatically signed in.
(PowerBIlogin2)

Related to the comment.
I've added pages, created visuals, and it is still using my AGOL account.
(PowerBIlogin3)

PowerBIlogin2.jpg

PowerBIlogin3.jpg

NaZhang_Esri

Hi @Jennifer_Parmeley,

Please let me know if you have more questions!

Thank you!

Jennifer_Parmeley

As I mentioned in my original post - the switch account link is not available. I know it looks blue, like a working link, but there is not an option to click on it.

I do not have control over what version is installed. I can ask that they upgrade, but they did the original install 6 days ago.

Jennifer_Parmeley

Thank you and upgrade fixed this sign in/out issue.

NaZhang_Esri

I'm glad it works. Please always make sure to upgrade to the latest Power BI desktop version to ensure things are working as expected (https://learn.microsoft.com/en-us/power-bi/fundamentals/desktop-latest-update?tabs=powerbi-desktop). If it's still not working, please clear the cache. 😊

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