ArcGIS Monitor 2023.2 - Issue when trying to view webpage on iPad or Mobile Device (desktop mode)

Question

Hello Monitor Team,

Are you aware of any limitations when trying to view ArcGIS Monitor 2023.2 on a tablet/ipad or mobile device in desktop mode?

I understand the screen size resolution requirements, this isn't what we're seeing. We're seeing a error that says "This site cannot be reached":

We've tested this issue across multiple device OSs and browsers, same issue.

We are able to reach this site on a desktop computer with no issues.

We opened an Esri Support case for this but the case was closed and unresolved. Therefore we're reaching out here to see if anyone can provide us with additional information.

Many thanks!

- Amanda Huber

Amanda.Huber@threeriversparks.org_trpd · Answer

Hi Derek,

Thanks so much for testing more and the update. We just upgraded to 2023.3 and we're in luck, it worked great on our end! Thank you so much for your time!

- Amanda Huber

DerekLaw · Answer

Hi @Amanda__Huber,

We've done some additional testing and it looks like ArcGIS Monitor 2023.3 works on tablets.

Unfortunately, ArcGIS Monitor 2023.2 and earlier releases do not run properly on tablets. We suspect it has something to do with an older Calcite component library being used in the UI/UX.

Please upgrade your Monitor installation to the 2023.3 release.

EDIT: Actually, please wait for the ArcGIS Monitor 2023.3.1 update that is coming out by the end of Jan.

Hope this helps,

Amanda.Huber@threeriversparks.org_trpd · Answer

Hi Derek,

Thanks for your quick response. Thanks for letting us know what you see on your end. We'll do more testing regarding the "site cannot be reached" error with our team and re-open the Esri support case regarding the login issue to see if we can get to the bottom of it.

Thanks again!

- Amanda Huber