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Monitor 2023.3 database connection

Pat_Gallagher

I upgraded our ArcGIS Monitor to 2023.3 and now the database data is not showing correctly. There is a new Alerts section in the database and that seems to be breaking the database links to Monitor.

ArcGIS Monitor 2023.2

ArcGIS Monitor 2023.3

After the upgrade I am not getting any metric data showing in any serial chart. It looks like the database is not accepting any new information.

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Derek Law

Hi @AYUSHYADAV,

ArcGIS Monitor 2023.3.1 is scheduled to be released today. I will post an update when it's available on MyEsri. Thanks for your patience.

UPDATE: The release is now available

Hope this helps,

AYUSHYADAV

Hi @DerekLaw ,

I can see from the ArcGIS Monitor documentation that version 2023.3.1 has been released.

But I can't find the setup for the same from my Esri. Below is the screenshot attached for the same

Can you tell me when we can expect to get it available on my Esri?

Thanks

Ayush

Derek Law

Hi @TristanMcHardie,

> Any ... timeframe for 2023.3.1?

We're working to release ArcGIS Monitor 2023.3.1 by the end of Jan.

Hope this helps,

TristanMcHardie

I've also just upgraded from 2023.2 to 2023.3 and have come across "retention management failed for table 'metrics_data’" in the logs. Metrics collection has stopped, and running the workaround above yields the same error. Any other workarounds or a timeframe for 2023.3.1?

NaveenK

Running the workaround also gives the same error message. It does not resolve the issue. I have opened a support case today. Thanks.

EsriEvan

Hi @Pat_Gallagher ,

I believe the issue you are encountering is a bug which prevents the schedule DB maintenance task from running, and new partitions are not created. This will be addressed in a 2023.3.1 patch we're compiling. As a workaround, running this manually via Admin > Database > Run should alleviate the issue and metrics data should begin to appear. If not, please reach out to support and we can diagnose further.

Hi @IrisHadarStltd @GJameson ,

We haven't been able to readily reproduce the "Retention management failed for table 'metrics_data'" error after an upgrade. Would you please reach out to support to get a ticket started? This will get us get more information to diagnose.

Thanks,

GJameson

Do you have an update, Evan? I'm experiencing the same issue as well. The update with hosted feature services are fantastic! Thanks in advance for your time.

IrisHadarStltd

Hi Evan

Thank you for providing the response.

Just to clarify, does the bug exclusively impact the display, or are there any potential ramifications for the underlying database?

EsriEvan

Hi folks,

The dev team has been working with support today and have made good progress. We'll have a writeup this early week and share more information then.

IrisHadarStltd

I also upgraded our ArcGIS Monitor to 2023.3 and I having the same problem .

Database Monitor log shows error :"Retention management failed for table 'metrics_data'", but all the seems to collect data.

Did you receive any answer from support ?

EsriEvan

Hi Pat,

Would you reach out to Support to start the diagnosis process? Thanks!

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