Unable to route through stairways in ArcGIS Indoor Viewer

Question

Hi,

I have created an Indoor Viewer Application using a indoor web map and have also used a self created routing and closest facility service. When i am trying to create a route between two locations on two different floors it is always creating a route using the elevator for floor transition. In the floor transition I have also added elevator delay for 30 seconds still there is no difference.

How can I be able to create a route through the stairways instead of the elevator?

Regards

Jinho_Kang · Accepted Answer

Assuming you've created the correct transition features, you can also try 'forcing' the default walking mode to prohibit using the elevator (transition) feature from the network dataset by placing the check mark next to it.

You'll have to re-publish/overwrite the network service also once you make a change.