ArcGIS for Excel Add-In Function Doesn't Work - Says "#busy!"

Question

Hi all,

I have the ArcGIS for Excel Add-In installed, and I'm trying to use the getcoordinates function, but it doesn't seem to work. It just says "#busy!" and never loads (see screenshot). I'm logged in to my account, and I have plenty of credits available. I'm not sure what I'm doing wrong. Any ideas? Thanks in advance!

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ShannonCardoza · Answer

@Lindsay_Maier The error message from the screenshot is typical when 2 app deploys were attempted. This may also be helpful to try:

In Windows, Excel desktop, you can also clear web Add-Ins cache using these steps -
Go to Excel -> File menu-> Options -> Trust Center tab -> Trust Center Settings -> Trusted Add-In Catalog tab -> Select Next time Office starts, clear all previously-started web add-ins cache checkbox -> OK -> Restart the Excel.

Please let me know if this resolves the issue.

Lindsay_Maier · Answer

Hi Shannon. Yes, it was deployed at the admin level...

ShannonCardoza · Answer

@Lindsay_Maier Was the add-in deployed at the admin level? You may want to clear the office cache and try the workflow from the beginning. This resource may be helpful.