We have been trying to resolve the issue on Custom Print Widget which we have developed for some of the templates but we are encountering issue for one template 22 X 34 size for 300 DPI where tool thrown error saying that "Timeout exceeded". Could any one help us in understanding this issue and solution to fix the error.
Is this using Web AppBuilder or Experience Builder, or a custom JS API app? I wonder if there is some issue with the size of the print request being too large for the server to handle, so it times out. Couple things to try: 1) reduce the DPI and see if the request passes, 2) try re-publishing the custom print service (did you use ArcMap or ArcGIS Pro for this?).
Published to our own instance of server
What print service are you using? Is it the Esri hosted utility print service on ArcGIS Online, or is this a print service you published to your own instance of Server?
Hi Udaya Rao,
Could it be what you have the esriConfig.defaults.io.timeout set to? The default is I believe is 60 seconds before returning an error. I hope this helps answer your question.
Shane
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