The following must be resolved to run this setup program: ArcGIS Data Store 10.8.1 needs to be removed

Question

Hello Community,

when I want to upgrade an ArcGIS Enterprise installation from version 10.8.1 to version 10.9.1, the following error occurs:

The following must be resolved to run this setup program: ArcGIS Data Store 10.8.1 needs to be removed The versions of the apps is all the same and the last installation was also through the enterprise builder. Does anyone have an idea, which settings to change, that the enterprise builder can install the update?Installing manually is no option, because in my test envirinment the installation worked without problems. There I can't test the update anymore. BR Mario

ArcGIS_Problem.png

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HenryLindemann · Answer

Hi Mario I am not sure, but usually the reg keys are the same for the version you would deploy, my guess is that something just went wrong on windows that prevented the removal of the key, the location where you found the broken key is interesting.

But I am glad you where able to find the problem and get the system back up.

Kind Regards

Henry

MarioBruschi · Answer

Hello Henry,

I found out, that the registry entry in the

HKEY_CLASSES_ROOT\Installer\Products

and the node

603C1E54BA1B5E....

blocks the execution of the enterprise builder.

There is a "PackageCode" in the reg. Ist this unique for the installation ore a common code?

BR

Mario

MarioBruschi · Answer

Hello Henry,

thank you for your reply. Unfortunately this didn't work. The uninstall features are all visible in the apps and features apps. But I think we're on the right way. There must be a reg key that prevents the proper execution of the enterprise builder.

BR

Mario