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Registro Incompleto

Caitlin

Hola,

Me registré para el acceso digital a UC la semana pasada. Con mi organización tengo acceso complementario a través de la suscripción de mantenimiento. Después de registrarme, cada vez que intentaba ver la agenda, me decían que mi registro estaba incompleto y que debía contactar a confregis@esri.com para completar mi registro. Este es un problema con el que todavía estoy lidiando casi una semana después. Les he enviado varios correos electrónicos y no he recibido respuesta. Mi compañero de trabajo está enfrentando problemas similares y ha llamado varias veces, sin recibir respuesta. Me gustaría asistir a las sesiones hoy y más adelante esta semana. He adjuntado una imagen del banner que me indica que mi registro está incompleto en el sitio web.

¿Alguien tiene algún consejo sobre cómo puedo obtener acceso/completar mi registro?

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Accepted answers

SandiPeterson

Hi @Caitlin -

A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

@jzcgis A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

All comments

Caitlin

This worked for me as well! Thank you

SandiPeterson

That's great news - thanks so much for letting me know.

jzcgis

Thank you!! I emailed them and they fixed it!!

Caitlin

Thank you Sandi, I've sent them an email and hopefully this will all be sorted by tomorrow!

SandiPeterson

Hi @SME-IT-Help - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @RebeccaBrooks - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

HI @Matt_hoffman - A new alias just launched to provide additional assistance in addressing inquiries about UC Digital Access platform and related issues. Please email uc-support@esri.com to let them know about your related digital access registration issues and or platform access challenges. Thank you!

SandiPeterson

Hi @Caitlin -

SandiPeterson

jzcgis

@SandiPeterson Should we expect this to be fixed today? Some of us are taking time from work to see these sessions. Most people with the complimentary access are working. Hope you understand, this is really frustrating.

SME-IT-Help

We're also having the same issue for some of our team. No responses when calling or emailing them.

Caitlin

Thank you for the update Sandi! I'll wait for the events registration team to contact me.

RebeccaBrooks

I am also having the same issue. "THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS." but my account says I'm registered for UC Digital Access - Complimentary. I did just get a response though, so hopefully it's being corrected soon? I'm really looking forward to watching the sessions this week.

jzcgis

Thank you Sandi, the message says

THIS ACCOUNT IS REGISTERED FOR PLENARY ONLY ACCESS.

I also registered through complimentary access. Some people suggest incognito or using Edge or other browsers but that didn't work for me (worked for others).

SandiPeterson

Hi Caitlin - Our events registration team has been alerted and provided with a link to you message and the replies from other below.

Matt_hoffman

I'm struggling with the same issue.

jzcgis

Same issue! Many others are having the same problem. I have emailed them, called them (no answer) and tweeted at them. Hopefully enough people say something because we cannot see any sessions!

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