15 days without being able to open Arcgis Pro

Question

I bought a $100 license, (Arcgis For Personal Use) and so far I can't use the ArcgisPro. I have sent several emails to technical support and they have not been able to solve the problem and it has been 15 days! The problem lies with my organization's account. In MyEsri I have the license activated; when I try to log in to ArcgisPro they ask me for an organizational account; a support member gave me remote assistance, he maneuvered my PC and was able to confirm that something was wrong and I'm on hold for days. This is so cumbersome.

ChristopherCounsell · Answer

User accounts can be 'public' or 'organization'. The latter means connected to an ArcGIS Online organisation. This can be a personal use or other type of ArcGIS Online subscription.

A public or organisational user account (username) can be connected to no, one, or more organisations (accounts) in My Esri

An esri user account (username) can only be connected to up to one ArcGIS Online organisation.

A person can have one or more user accounts. For example, I have one for private use that I use to post on the forums. I used this user account to activate my ArcGIS for Personal Use organisation in My Esri and associated ArcGIS Online subscription.

I hope this and the earlier resources helps readers understand user accounts.

If you are doing everything correctly but are hitting errors, or need assistance activating your account or performing admin swaps, I don't believe anyone on the Esri Community will be able to help. Your best avenue will be to continue to work with support.

Please let us know if you have any specific questions.

adscabanillas · Answer

Yes! When I was asked to create the organizational account I used my personal account. This led me to an error. It was confusing, because in the comments it said that if you already had an account to use it, and the real way was to create a new one. This generated an error which so far they have not been able to solve.

adscabanillas · Answer

Hello, they sent me a link and I followed the procedure. The problem is when I have to create an organizational account; It sent me an error and the organization is the same as my name when I should have a second (organization) account. I know this because I bought and activated the account for my wife, the same type of license. She does not enter with her personal account but with her organization account.