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Add Folder in Catalog pane starts, but crashes ArcGIS Pro while loading.

RalphAnhold1

New install of ArcGIS Pro, Windows 11. Start project with blank template. Want to add existing folder, so in Catalog pane/folders, I right-click, select AddFolder. UI pane starts, but update stops and Error reporting tool pops up. No recovery. It 'appears' that I can't use existing data.

Hints on how to fix?

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RalphAnhold1

In this particular instance, I resorted to a Windows refresh/repair. Then reinstalled ArcGIS Pro. Runs beautifully now.

RalphAnhold1

I tried uninstall, delete/rename esri folders, arcgis folders. Ccleaner dump of unused reg entries. Reboot/reinstall/update. Same result. May need Windows reinstall.

danretired

You have a bad install. You will need to completely uninstall Pro, rename any esri folders in the c:\users\"you"\apps..., and perhaps rename any registry entries as well. If you have 3rd party software that depends on Pro, it will have to be removed first.

contact Tech Support

RalphAnhold1

yes, but when I right-click on Folders, select Add Folder Connection, the filesystem dialog pops up, and error reporting.

this is a tough nut to crack, eh?

danretired

blank template

went to catalog, clicked on folders and there was a default one based on my profile on my local machine

Did you get this far? is there any default folder?

RalphAnhold1

Just did the 'open other project' again and submitted the error report. I did not see an error number

RalphAnhold1

Anytime the dialog box comes up to interact with PC filesystem. I decided to capture a screenshot. The suggested workaround did work, so I went to look at settings if default paths were part of it. As soon as I hit the folder icon, bang.

-r

ABishop

Just found this thread that led to a bug at 2.8? Read thread here: https://community.esri.com/t5/arcgis-pro-questions/network-error/td-p/1065771

RalphAnhold1

yep

ABishop

It doesn't return any error numbers or anything?

RalphAnhold1

It is when ArcGIS Pro attemptes to open a file dialog. I just launched, and instead of starting with a new blank project, I attempted to open a previous project. As soon as the file dialog popped up, crash, error report tool.

-r

ABishop

Have you removed all old version of desktop from your machine?

RalphAnhold1

2.9.1

RalphAnhold1

I opened a geoprocessing tool, and attempted to define an input filename. As soon as the dialog came up, bang. Pro halted, the error reporting tool came up, and I used Windows Task manager to kill the stalled process.

ABishop

Hmmmm.... what else did you try and what dialog appears?

RalphAnhold1

Thanks Amanda!

Followed your recommendation. Computer's quals checked out OK. Ran repair install. Still didn't work. I then tried another operation. As soon as file dialog opened, ArcGIS crashed. That gave me another clue, but I dont know enough to diagnose.

ABishop

Hello Ralph,

To troubleshoot, do the following:

Click on this link: https://pro.arcgis.com/en/pro-app/latest/get-started/arcgis-pro-system-requirements.htm

Choose your version of ArcGIS Pro.

Then click on the link right after the opening paragraph that says "Check your computer's ability to run ArcGIS Pro 2.x"

This will give you an indication if you have all the right components installed on your PC. If it turns out that you do, you may want to repair ArcGIS Pro by reinstalling it and choosing "Repair" during the installation process.

Hope this helps.

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