Hi all, I Cannot connect workflow items on ArcGIS Pro from the workflow manager pane, although it was working well before.I am using a service-driven deployment pattern
Sounds good @Ranga_Tolapi.
Edit: We did make this timeout value configurable using a registry key change. We do not plan to make this process public but customers can contact Tech Support who can walk them through how to make the change if needed.
Jonathan
Thank you, @JFarmer.
We have installed ArcGIS Pro 2.9.12.
Just curious, is there any configuration/workaround for users to extend the timeout value if required?
@Ranga_Tolapi
That connection timeout is now set to 2 minutes.
Thanks,
Hi @JFarmer
Noted with thanks.
May I know what would be the new request timeout value towards BUG-000164293 resolution in the ArcGIS Pro 2.9.12 patch?
Hi @Hala_Ghareeb @Ranga_Tolapi
Yes, we do have a fix around connectivity for Workflow Manager in the ArcGIS Pro 2.9.12 patch that will be releasing soon. However, that fix is specific to a bug where attempts to connect to the workflow pane in Pro took more than 10 seconds and then timed out (BUG-000164293).
If this connection failure is immediate or happening before that timeout, this fix would not resolve your issue. If that's the case, I'd recommend working with Tech Support to troubleshoot further.
Let me know if you have any questions.
Hear from Esri support team, a patch 2.9.12 is planned to release end of February to address intermittent connectivity issues between ArcGIS Pro and WFM.
Hi,
I am also facing the same problems that cannot connect with the workflow manager server.
Based on our experience, self-signed certificate with Subject Alternative Name (SAN) also works.
Hi @Hala_Ghareeb
I was facing the exact same problem. The issue was related with the SSL certificate. The ArcGIS Web Adaptor was set with a self signed certificate, once we changed it, the issue was solved.
@Hector_Melendez @AnushaT
It would be good if you both could work with Technical Support on this issue. Unfortunately, troubleshooting here isn't ideal as the cause could be a number of things, some specific to your environment. Support can also assist with getting Pro logs setup to pull more information about the problem.
Hello, Any updates regarding this issue. Even I'm facing the same problem.
Did you manage to resolved this? I'm having the same issue. Did support provided the registry entries to troubleshoot from ArcGIS Pro?
@Hala_Ghareeb @JFarmer
@Hala_Ghareeb
For 10.8.1, the logs are actually separate from ArcGIS Server and are located at <ArcGIS Server installation location>\workflowmanager\logs
Pro also has logs for Workflow Manager but the process involves adding in some new registry keys. Support would be a good resource to assist there.
Hi @JFarmer,
Thank you for your reply!
I had upgraded ArcGIS Pro from 2.7 to 2.9 then I found this issue. I have downgraded ArcGIS Pro again to 2.7 but still having the same issue.
For the server logs, I have ArcGIS Enterprise 10.8.1, and I did not find any results for this issue in the logs.
I see you mentioned it was working before. Has anything changed? Have you done an upgrade, any changes to the environment at all?
When you get this error, do you see anything in the Workflow Manager Server logs? Those are part of the ArcGIS Server logs for versions 10.9 and later.
This is a really good issue for Tech Support to take a look at if you wanted to create a case with them. They should be able to get this resolved pretty quick.
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