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Problem using Change Style option in Maps for Adobe Extension

Hovertown

Just getting started using the Maps for Adobe plugin in Illustrator. I have the Plus subscription.

When I search and add layers to my Compilation window, sometimes I want to use Change Style to edit what information I'm going to sync, and how it displays.

Problem: Often when I click the "Change Style" option, it doesn't respond at all. Without the Change Style options I can't change what type of information I'm looking at from the map layer I've just added, or how it displays. Since it sometimes does respond, and it doesn't seem to vary based on what map layer I've added, it feels like it may just be a glitch.

Is anyone else having this problem, or have a suggestion?

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GaryYoung1

Good morning. I am using a Windows machine and Adobe Illustrator 2024. The tutorial I am following is one sent to me by ArcGIS after I registered my trial: Resources for Your Maps for Adobe Trial. The tutorial itself is entitled "1. Design an Aesthetically Pleasing and Professional Map Using Population Data." I was able to complete all of the steps up through the Filter the layers section, including Step 8, which directed me to the more options button and utilize the Change Style/Options feature. This worked fine. I was then able to complete 1-7 of the Design the Map/Style the Layers section, which included another instance of working with the Options feature. However, once I began Step 8 of this section, the Change Style feature no longer worked. At this point, nothing else restored usability of this feature, including restarting Illustrator (which simply deleted my progress up to this point). I don't know enough about ArcGIS yet to know whether I could have saved the map, restarted Illustrator, and then resumed my progress, because nothing in the tutorial discusses how to do this.

Anna_Breton

@GaryYoung1 sorry about this inconvenience. The team has been working to try to reproduce this issue but we aren't seeing it in house.

We have a couple questions for you that may help us narrow down the issue. Are you using a Windows or Mac machine? Is there any way you can send over which specific ArcGIS tutorial you're following and where in the tutorial you're seeing this come up? Or if you're able to see this issue in other examples, can you share those details with us? We'd really appreciate it!

GaryYoung1

Here it is more than two years later, and the problem still exists. I downloaded the extension this morning and am using it inside of Illustrator 2024. I'm following ArcGIS' own tutorials and, just like you, I was able only once to change the style of the layer before the Change Style button became unresponsive. Other buttons in that context menu, such as Manage Labels, Filter, Item Description, etc., still work, but the crucial one--Change Style--does not. I currently have a 21-day trial account, so clearly since this is a 2+ year old bug, I won't be paying $500 to use this long term, but what a shame that ArcGIS has yet to fix this issue.

RMolina

Hi, same problem here!

@MadhuraPhaterpekar, I'm following the exact steps from the Tutorial 2.2 on page 33 of the guide "Mapping by Design" from Esri Press. The workflow resulting in the problem is the following:

In the Compilation panel > Add Content > Add Layers...
In the Maps for Creative Cloud library >> Search and Add "USA Counties (Generalized)"
Then search and Add "USA States (Generalized)"
Then, in the Living Atlas of the World library >> Search and add "World Countries (Generalized) >> Close
"USA Counties" layer menu > Change style --> Here I'm able to change the style
"USA States" layer menu > Change style --> Here nothing happens, and I'm not able either to change again the style for the Counties layer. The panel with the options “Choose An Attribute To Show” and “Select A Drawing Style” that I used in step 5 no longer appears on the screen for any chosen layer.

I'm using Illustrator 27.3.1 with Maps for Adobe CC 3.3.2 on Windows 11. I have an ArcGIS for Personal Use license.

Update: I installed today Maps for Adobe CC 3.4.0, the problem persists.

LuciaRodriguezzz6

I click to change the style and nothing happens. It only works if I close illustrator and do it again but for only one layer and only once.

Pleaseee help!!!!

LuciaRodriguezzz6

I am having the exact same problem as Hovertown

NicholasPerdue

My students are having the same issue. Can only change style once on layers brought in from living atlas, the program is non responsive when trying change styles or work on another layer. Only an issue of PCs

mphaterpekar

Hi @pradip

Could you share the layer url that you were using? Also are you using the plus subscription or your ArcGIS Online account - if ArcGIS account - is the license type Creator or GIS Professional?

Thank in advance for your feedback and for your help looking into this.

Best wishes,

Madhura

pradip

Confirming what Hovertown ‎02-02-2021 01:04 PM has explained. Excited to see the Maps for Adobe plugin in Illustrator/Photoshop.

Long-time ArcMap/AGOL user. I'm 100% sure that what I am doing is correct, my settings are also correct. The "Change Style" option works only one time in a session of Illustrator. "Change Style" seems to be disabled afterward for the same as well as any other layer. Closing the ArcGIS Extension and restarting does not help. Need to close Illustrator and open in a new session to get it to work - that two for one application.

Hovertown

Thanks Madhura, yes I can elaborate.
By 'not responding,' I mean that when I go to a layer that I've added to the Compilation window and hover over the triple-dot icon, I can see the drop down of options, and I click on "Change Style," but there is no result. I don't see any error message, and I don't get any options.

To clarify, sometimes the it does work, and I click on Change Style and I can see all of the options to choose an attribute and change how it displays. Then, when I have made the desired changes and close out, I often can't get back in again to make further changes, on either the same layer or any other. If it works at all, it normally only works once or twice before I am no longer able to access Change Style. The problem doesn't appear to apply to other options in the same drop down menu, and I am having this problem with all layers for which Change Style options are supposed to be available. It doesn't seem to be specific to a particular layer or layers.

The only method that seems to help is to save and close down Illustrator, reload and try again, and if this works then Change Style is still only available once or twice as I described above.

Thanks for looking into this. I'm not working with anybody else who is also using the extension, so I hoped to find out if anyone else is having a similar problem, or if there's a workaround that could save some time.

mphaterpekar

Hi,

Thanks for posting your question. Could you please elaborate what you see in the not responding state - do you get the option to choose an attribute for styling with and the available draw style options? Does it work and not work on the same layer? If you experience this frequently on a layer please feel free to share the layer url here, I can give it a try. When you browse to a layer in the Add layer dialog, there is a link to the layers 'Full Description'. Clicking this will open a browser tab - you can copy paste that url here. If you have a screenshot of the not responding state also please feel free to share. Let us know. Thank you.

Best regards,

Madhura

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