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Sync feature not working in offline field maps app

gabrielriley

Hello everyone,

We are running 10.6.1 on everything and we did install Field maps application into our portal for access to it.

We have all our data with GUID, and the sync boxed checked on feature services.

However when any edits are made in the field and they try to sync back on wifi there is nothing synced back to the versions in the database (SDE).

Has anyone else experienced this problem and how did you fix it?

Thank you,

Gabe

GIS Supervisor

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VladKrakov

Hi hherrmann_coj,

Our archaeology team is experiencing similar issues with not being able to sync lately. It seems specific to a particular layer, strangely. Can you possibly share how you manually pulled the data and uploaded it? We are all a little bit concerned about the safety of our data. If you could reach out to me at vlad_krakov@sfu.ca we would be very grateful.

Best,

Vlad Krakov (from the XLAP team; lasquetiarc.ca)

hherrmann_coj

It's crazy how this was originally posted back in 2021 but this continues to appear to be an issue. Our field workers are using Trimble TDC600 GPS devices and we use Field Maps and Portal/Enterprise. Out of the 3 units we have, two of them are having trouble syncing. I've had to manually pull the data from the devices and add the new data to the feature class in Pro which to me is completely ridiculous when data syncing helps reduce the work load it puts on our GIS staff (all two of us serving nearly 600 employees).

Come ESRI. Surely you can do better, right?

Ashley_Smith_89

Unfortunately no I did not.

StephaniePhillips-MG

I have 3 Field Workers deployed (Android Devices, Current Field Maps, AGOL, HFL) - and one device says all offline edits have successful sync however nothing shows for this device - have you come up with a solution @Ashley_Smith_89 ? Thanks!

Ashley_Smith_89

I'm having the same issue where it appears to be sync but nothing shows online. I have signed in & out and the sync says it was successful but still nothing shows up in the online feature service. Did anyone find a solution to this?

MelanieHammond

I was seeing sync not working either and have found that a service published from Pro does not work while the same exact thing published from ArcMap does. Not sure how your service was published?

Todd_Metzler

Same problem. Same environment. No solution identified. Anyone? Our ArcGIS monitor did capture a severe level error for the snych job. I'm evaluating that info now. Here's the error from ArcGIS Monitor:

"Error executing tool. Sync Feature Service Replica Job ID: j282a280f2d084e5ca2a91f76bc19db65 : ErrorMsg@SyncGPService:{"code":500,"description":"Failed to synchronize."} Failed to execute (Sync Feature Service Replica)."

And the error reported by ArcGIS Field Maps:GENERAL ERRORS, Illegal state. Job failed because responses have failed for more than 10 minutes.

Todd_Metzler

Same issue. Sign out close Field Maps app and sign back in did not work. Field maps app latest release, ArcGIS Enterprise 10.8.1

SteveTaylor6

We had something similar happen and it relates to the bug where Field Maps app intermittently logs you out. If this log out has happened after you start mapping off-line, then when you try syncing, when back in mobile data/WiFi range, you will get a sync error. Easily fixed. Flick out the app - or restart device. It will then ask you to log into the app. Then you can happily sync your edits.

I wish esri developers would spend more time testing the app in real word conditions- eg. working offline, and test it on-line multiple times daily, to see when the intermittent log out bug occurs.

ColinJohnson3

I am experiencing this same issue and unable to find a resolution. We have a 10.8.1 Portal.

SteveTaylor6

Check you also selected enable off line toggle in the Field Maps beta viewer accessed via the ArcGIS on-line menu icon (the one with the 3 X 3 dots).

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