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Collector offline wont sync

RobertLefebvre

Hello,

I am using collector on IOS and when I try to sync I get this error message:
[ATTACH=CONFIG]33032[/ATTACH]

Thanks for any help.

Robbie

photo.PNG

XiaoxuLi_0-1621973039201.png

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RussRoberts

Can you share your service with me and I can take a look?

Thanks
Russ

RobertLefebvre

Russ,
I figured out the problem. It is when I take a picture and try to upload it with the sync.

Another question, maybe not for this forum, but maybe you could point me in the correct direction. Is it possible to make an editable layer in arcmap online if you do not have ArcGIS desktop?

Thanks,
Robbie

BarryBiediger

Robbie,

Do you mean you've taken pictures and added them to features as attachments?

BarryBiediger

As far as creating an editable layer you can create a hosted feature service by uploading a zipped shapefile, a csv file, or create one using another feature layer or template on ArcGIS Online. See here: http://doc.arcgis.com/en/arcgis-online/share-maps/publish-features.htm

MatPeck

Hello,

I have also encountered a sync issue - the error message states "Empty username/password." Has anyone else got this? I'm logged in, obviously as I can get to the map.

I�??ve force closed the app, reset the ipad, etc. and it still does it. Any thoughts/ideas?

Thanks

- Mat

MarkL

Hi Mat,

Did you ever resolve this issue? I am having the same problem.

GaryMorris1

Make sure you're using the latest version of Collector (10.2.5 currently). We've fixed a number of authentication issues recently.

MarkL

I am actually running 10.2.5. Just can't seem to get past this issue. I get the error message when trying to download an extent worth of data. Perhaps it's an issue with the map service?

RussRoberts

Are you using Portal for ArcGIS?

Thanks

Russ

MarkL

Yes.

RussRoberts

So the issue is you need to set up a proxy on the esri basemaps you are using so an AGOL credential gets sent across to access the tiled basemaps service. Right now its sending your portal account which will not authenticate with the basemap service. Here is a link to the Collector doc that should help you out with taking maps offline with Portal for ArcGIS.

Take maps offline—Collector for ArcGIS | ArcGIS

Russ

MarkL

I get this error while trying to add the map service...perhaps I should create my own?

RussRoberts

You will need to use credentials from an AGOL subscription to gain access to tiled basemaps. You could also cook your own tiled service on your service and enable export on that service and when it is accessed in the app through the web map you will be able to create that offline database and tpk from the map or you can sideload a tpk instead and download the database with that sideloaded tpk. Also if you are using a portal that is using https you will need to use a https URL for tiledbasemaps and not http.

Russ

MikeMiller1

I encountered the same problem when trying to sync data that included a photo attachment. Is this something that ESRI is aware of and planning to fix?

JamesGustine

Hi Russ,

Are you required to have a pay account to access the tiled basemaps? We have portal 10.2.2 setup and I'm trying to add these tiled services as items to our portal, but I keep getting valid service creditials errors. I'm using a free AGOL account and we use only HTTPS so I have that in the service URL. We already pay for portal, so I would be unexpected that this needs to be a paid organizational account.

Thanks,

james

RussRoberts

Yes, to access the tiledbasemaps services you need to have an org account as well.

Russ

MuhammadAlmas2

I also have the same issue, and have not been able to resolve it.

in collector I get empty username/password error.

I am using ArcGIS Sever and portal 10.3.1 on https://

Has anyone solved it ?

MiaogengZhang

Muhammad,

The basemap in your webmap can't be taken offline. You need to follow

Use an Esri basemap with Portal for ArcGIS

Take maps offline—Collector for ArcGIS | ArcGIS

MuhammadAlmas2

Thanks for your reply. But I have already gone through that link and have followed all the steps. I am still getting empty username and password error.

Sent from my iPad

Coronado-Vista001.png

MiaogengZhang

Do you have existing basemap can be used to download? We would like to know it is basemap issue or feature service issue.

Using your own Basemap layers with Collector for ArcGIS | ArcGIS Blog

Also, here are other options that can provide more info.

In client side, can you use Fiddler to capture the traffic following Configure Fiddler to Capture Web Traffic from an iPhone/iPad | Support Services Blog (iOS) or http://docs.telerik.com/fiddler/configure-fiddler/tasks/ConfigureForAndroid (Android)? You will need to set DecryptHTTPS http://docs.telerik.com/fiddler/Configure-Fiddler/Tasks/DecryptHTTPS

In Server side, Could you set server logging level to debug and see if you can spot any errors reported back when you download?

http://server.arcgis.com/en/server/latest/administer/windows/about-server-logs.htm

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