"Failed to Export" Error when using Export button on the data tab - Survey123

Question

When attempting to export my submitted dat from the ArcGIS Survey123 Data tab, I am getting "Failed to Export" on all the formats.

I checked to make sure the "Allow others to export to different formats" was selected and it was. I did switch it off and save and then switched it back on and saved to test. This didn't help.

How can I resolve the problem? There are other persons in the organization who need to have access to the data.

Survey123 Error.png

UriGilad_EsriAu · Answer

Hi @AdrianMaharaj,

Try to restart ArcGIS Data Store service. Also, stop publishingTool and publishingToolEX service in server manager and ensure all the associated ArcSoCs have died in task manager. Restart publishingTools service.
Sometimes, publishing issues can arise due to orphan publishingTools ArcSoCs or publishingToolsEx ArcSoCs.

If this doesn't work, I suggest you contact your local Esri support for help.

Cheers,

Uri

AdrianMaharaj · Answer

@UriGilad_EsriAu

In attempts trying to publish a survey from Survey123 Connect, I am getting this error "Error handling service request: Could not find service. Service may be stopped or it may not be configured"

The attached image shows the error i got after three consecutive attempts.

MicrosoftTeams-image (10).png

AdrianMaharaj · Answer

@UriGilad_EsriAu

I am using the Portal environment 10.7.

I am also having problems creating new features on portal. I am the data owner. And I have the same problem with other surveys.