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Packaging succeeded, but publishing failed. Failed to execute (UploadServiceDefinition).

HannesZiegler2

I am having trouble updating an existing hosted feature service in AGOL. When I attempt to publish, I get the following error message:

"Packaging succeeded, but publishing failed. Failed to execute (UploadServiceDefinition)."

When I go to results, right click the failed process, and click open, I see that the service definition file seems to be missing.

Has anyone run into this issue and how can I resolve it?

Thank you for any help or pointers in the right direction!

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Accepted answers

BrittneyGibbons1

Thank you for following up on this, Kelly. We worked with ESRI Support and our IT department to resolve the issue. A file that was created during the publishing process was being flagged as a potential threat and was being blocked from being uploaded. Once the settings were adjusted, we were able to publish again.

Thanks very much,

Brittney

All comments

Anonymous User

Hi Hannes,

When you say "update", I understand that you are attempting to overwrite a hosted feature layer? Has the Service Definition file for this hosted feature layer previously been deleted in ArcGIS Online? Have you attempted creating a new Service Definition file for the layer before overwriting? Create a service definition in ArcMap—Documentation | ArcGIS Enterprise

HannesZiegler2

Yes, I'm trying to overwrite a hosted feature layer, the service definition file is present in AGOL.

I'm not sure this is the problem, however, because I did try to create a completely new hosted feature layer and I got the same error. I even created an entirely new .gdb, created an entirely empty featureclass, gave it a single geometry and attribute, and tried to share it as a hosted feature service using an entirely new .mxd and I also got the same error message..

I recently installed ArcGIS 10.5, I wonder if that has something to do with it?

Steph.jpg

BrittneyGibbons1

I am also experiencing this problem when trying to publish a service to ArcGIS Online from ArcMap 10.4 and have heard from a few others in our organization that they are experiencing the same error. I tried to create a service definition and publish at the same time and also tried to create a service definition prior to publishing, but neither option worked. I was able to publish a service from ArcMap 10.4 on August 19 and have not made any changes to my ArcMap installation since then.

I tried adding our organization's ArcGIS Online portal to the portal list in ArcGIS Administrator, but that did not resolve the issue.

Publishing from ArcGIS Pro to ArcGIS Online works without any problems.

Anonymous User

If this issue is being replicated by multiple people, I would suggest contacting Support as it could be a bug that Esri will want to patch...
Otherwise they may figure out a workaround!

RolandPomana

I had this exact error the other day and was totally stumped.

I'm not sure if what I did was what fixed the error, but as soon as I had done it the feature class uploaded without any issues.

Basically, ensure your "Map Document Properties" are filled out in your .mxd.

HannesZiegler2

Thank you for the suggestion, I tested it out but I am unfortunately still getting the error message.

shan_sarkar

Hannes,

Can you try publishing a different hosted map service to AGOL with just one single layer? When ArcGIS Desktop is installed it creates a TemplateData.gdb which is located at C:\Program Files (x86)\ArcGIS\Desktop10.5\TemplateData. This particular geodatabase has some sample feature classes which can be used to perform this test. You may use any feature class from this geodatabase for this.

Also you can monitor ArcGIS Online Health Dashboard

I hope this helps!

~Shan

KellyGerrow

Thanks for all of this feedback and troubleshooting.

Are any of you still experiencing the issue? If so, can you reply to this post so we can get support in contact with you to see what is happening? KCullen-esristaff‌

-Kelly

BrittneyGibbons1

Thanks very much,

Brittney

AmyHarrigan

I've been having this same exact problem for about a week and am banging my head trying to figure out what's going on.

The settings you refer to as being adjusted..is this in Arc or on my desktop. Can you provide some guidance in correcting this "flagged as potential threat" adjustment??

HannesZiegler3

Hi Corey,

You'll need to get in touch with your IT department to find out if your organization's firewall has been blocking ArcMap from publishing to the server. If you are not part of an organization and have control of the firewall, you could try turning it off and then publishing. If it works, you'll know the firewall has been blocking the publishing process, and you'll need to tell the firewall to make an exception for whatever is being blocked that is causing publishing to fail.

JulieRENAULT

Hello Kelly,

I'm also experiencing this issue, although the error message is a bit different (maybe because I'm publishing on our own server instead of AGOL):

Publishing tools are running:

The firewall on the server is off and ArcGIS server has the permissions to access the folders where the services should be published. So it doesn't seem to be a permission issue.

Any other idea?

Thanks

Renaud

KellyGerrow

I would suggest looking into the server logs to identify the cause of the issue or getting in touch with technical support.

heatherdaw

I was getting this error too. In my case, I was publishing from ArcMap. I had one SQL Server gdb feature class on the map, which I had renamed in the Table of Contents from "JNP_WinterTrails.DBO.JNP_WinterTrails" to just "JNP_WinterTrails". Once I changed the name back to the longer "JNP_WinterTrails.DBO.JNP_WinterTrails", the feature layer published without any problem. I have only had this problem since I switched from ArcGIS 10.4.1 to 10.5.1.

AndresCastillo

This is a great article from Esri Canada that explains possible solutions:

How to fix “Packaging succeeded, but publishing failed” error | ArcGIS

Great article from Esri Technical Support:

Error: Packaging succeeded, but publishing failed. ERROR: unable to connect to publishing tools service. Verify the serv…

Also, I blog about the issue my organization had when a special character was used in the folder/service name:

https://community.esri.com/people/andrescastillo08/blog/2020/05/15/do-not-name-arcgis-server-foldersservices-with-special-characters

We were having issues overwriting services, as well as publishing new ones:

Packaging succeeded, but publishing failed.

Cancel was clicked on connection credential dialog

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