Can't Sign into Survey123 2.8.2

Question

Some of our users have experienced this error where he/she clicks the Sign In button and nothing happens. I understand starting in 3.0 the credentials are stored in Windows credentials and if cleared out the user can sign in and add our company's Portal. Is this the same case for 2.8.2? I am not seeing any Survey123 credentials stored in windows credentials. We have uninstalled and reinstalled already.

Any help is appreciated.

Thanks,

Bill

JamesTedrick · Answer

Hi William,

Are they logging into the field app?  If so, a Viewer is not able to log into the field app as they cannot submit new records nor revise existing ones.

WilliamShoop · Answer

Good Morning James,

Thanks for reaching out. We have tried the current release 3.5 with the same result. The user is a member of our organization's Portal as a Level 1 Viewer.

Thanks,

Bill

JamesTedrick · Answer

Hi William,

Can you try with the current release (3.5) and see if you have the same issue?