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Survey123 link not launching in Internet Explorer

CSDING_GIS

I made a survey on Survey123 Connect. I shared the link (public) and when I try to access it via Internet Explorer, the Survey doesn't open. I need a refresh of the page for the Survey to display. Could you fix this issue ? It works perfectly with Firefox.

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JamesTedrick

Hi Joe,

Your form is protected so I cannot access it. Would you be willing to share the XLSfile so that I could try reproduce? You can e-mail it at jtedrick AT Esri.com

JosVroegop2

My survey is not loading in IE11

URL: https://survey123.arcgis.com/share/75bdf26a046f44b680bf0f6e2643ddb2

When loading, I get the following 2 errors:

Uncaught (in promise) QuotaExceededError

Uncaught (in promise) TypeError: Assignment to read-only properties is not allowed in strict mode
   at value (https://survey123.arcgis.com/share/router-bundle-v3.4.12.js:1:396395)
   at Anonymous function (https://survey123.arcgis.com/share/router-bundle-v3.4.12.js:1:392047)
   at b (https://survey123.arcgis.com/share/v3.4/polyfills-v3.4.12.js:1:32889)
   at r (https://survey123.arcgis.com/share/v3.4/polyfills-v3.4.12.js:1:31656)
   at Anonymous function (https://survey123.arcgis.com/share/v3.4/polyfills-v3.4.12.js:1:35222)
   at n (https://survey123.arcgis.com/share/v3.4/polyfills-v3.4.12.js:1:31788)

Can this be resolved please? Thanks in advance.

Kind regards,

Jos

Aurelija_RutaViluckyte

I just also wanted to add that once I click "open in browser" from the green picture, the Chrome tells me again that survey doesnt exist. So I think its more about the fact that survey is only shared with specific organizational group and not publicly. in IE11 no such problem occurs.

Aurelija_RutaViluckyte

Hello Brandon.

It is a bit more complicated than that.

When I share the survey publicly, also chrome does not produce any problem and opens it.

If I limit the sharing with a specific organizational group, it starts to give me errors.

Now I've noticed that if I use the link that has "&open=menu" at the end of it, it opens up in Chrome also when not shared publicly. Curious. If I delete this end , it keeps telling me that the survey doesnt exist or is inaccessible.

chrome_Error

open_menu

I tried in Incognito - it keeps asking my login details, once I enter them, it opens the survey for just a moment and comes back to ask me for logins. I tried that 3 times in a row to make sure it won't work

incognito_chrome

Maybe you will know how to help?

BR,

Aurelija

BrandonArmstrong

Hi Aurelija,

Does the same behavior happen when you attempt to open the survey in a Google Chrome 'Incoginto window'?

Aurelija_RutaViluckyte

I am having the same issue, except that i'm having problems to view my surveys on Google Chrome browser. Anyone else had this or knows how to fix it? For me the same survey weblink works for example on Internet Explorer 11...

NewtownGIS

I'm bumping this thread

I identified public forms not loading in IE some time ago: IE Browser Compatability and Geopoint Calculation with Public Surveys made in Connect

This is especially noticeable and maybe related with longer choice lists like I have, it is a burden to tell folks only use certain browsers like I have here: Alarm System Registration | Newtown CT

Hopefully this is fixed before(part of potential 2.9) or as part of the 3.0 release

JamesTedrick

Hi Nicolas,

As MS ended support for IE 10 in desktop OSes (and most server OSes) in 2016, we no longer test or support the website with IE 10.

NicolasRoger

I also can't open my survey in IE 10.

I get an error about « i18n » property which seems to be null or undefined

Complete error code (in french): "Impossible d’obtenir la propriété « i18n » d’une référence null ou non définie"

Any idea why?

ZhifangWang

Hi all,

The fix of this issue is available on https://survey123.arcgis.com now, you should be able to open the survey in IE11 as expected.

MalcolmJ

Doing a Control-F5 on the survey after it stalls in IE11 fixes the issue.

If anyone would like a workaround for this issue, we found one.

If you change the 'share' part of the URL to 'snare', an autorewrite that ESRI has to change it back to 'share' seeems to fix the problem with IE11 by forcing it to refresh.

Its weird, but it works!

https://survey123.arcgis.com/snare/0f176db4e941421e936cb8fca1bc0863

MalcolmJ

I also have a survey that won't open in IE11.

https://survey123.arcgis.com/share/20ad43a8d84642ca93b3ffda01f10da6

It works fine in Chrome, Firefox, Edge and Safari but not IE11?

JamesTedrick

Hi Auréline,

We're able to replicate the issue in our development team tests. The first part is that the default time values you provide are causing the initial loading of the form to break; removing those will allow the form to load. I am also seeing some performance issues when attempting to submit the form (it submits successfully, but takes much longer than I would expect).

CSDING_GIS

Hi James,

Would it be possible to call you to discuss this problem and try to find a solution ?

CSDING_GIS

Hello,

Thank you very much for the answer.

You will find attached to this email, the XLS form.

I am indeed using IE 11.

JamesTedrick

Hi Francisco,

Thanks - we'll take a look from the Support system and look to address this.

FranciscoAndrade1

Hello,

Not sure if this is the same issue but I have a bug open for not being able to open a public survey on Internet Explorer.

Below is the information provided by Amol from ESRI Support Services:

"Good Morning! Thank you for your time with this case. I was to replicate the issue at my in Internet Explorer and have logged a defect for it with the following details.

BUG-000111386: Internet Explorer generates "Error trying to parse XML record. Different root nodes" when opening a custom Survey123 URL to auto populate fields.

Currently, the workaround at hand is to either use Chrome, Firefox, or Edge..."

JamesTedrick

Hello,

Could you share the XLSFile of teh survey so that we could attempt to replicate the issue? Also, to confirm, you are using Internet Explorer 11?

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