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Three out of four basemaps not working

VitalyLivshits

We've been running into an issue today where the Dark Gray, Light Gray and Streets basemaps intermittently render as completely white. This has been happening in both Power BI Desktop and Power BI Service. The OpenStreetMap basemap seems to work well.

Is this a known issue?

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Accepted answers

AlagiriVenkatachal

Hi Vitaly,

We made some changes to the settings on our CDN this past Friday evening. We think this will address the issue reported regarding the three basemaps. Please let us know if this resolves it.

Thanks,

Alagiri

All comments

YoavRappaport

We're experiencing the same behavior on Power BI Service, though the Power BI Desktop (latest release) is working fine. For now we ware using OSM for the basemap.

ScottBall

Thanks for reporting this behavior. We are escalating it internally and hopefully will know more soon.

VitalyLivshits

Scott,

Thanks for a prompt response.

Is there an ETA on next update or on the resolution?

Also, may I ask that issues such as this one are published to the master Power BI availability dashboard at https://powerbi.microsoft.com/en-us/support/? This is intended to be a consolidated page for all service issues and is usually the 1st place we reference. It currently says "No known issues: Power BI is running smoothly". I think as more projects start to use the Esri component in production this kind of status visibility will be increasingly important.

ScottBall

We're currently unable to reproduce the failures. We see a slight delay in loading the basemaps you mention but we aren't able to see the reported behavior (complete failure to load). We're still investigating. Are you still experiencing the issue?

I'll talk to our contacts at Microsoft to see about getting our visual listed on the dashboard. Thanks for the suggestion!

VitalyLivshits

Scott,

Yes, this is consistently broken for us. The 3 basemaps never load.

Would you like any additional diagnostic details? Should we do a screen sharing session? I am open to any approaches that would expedite the fix.

FYI, same report from another user: ArcGIS map not displaying - Microsoft Power BI Community. And one more: ArcGIS Map Issue - Microsoft Power BI Community . This issue is widespread.

AlagiriVenkatachal

Hi Vitaly,

We made some changes to the settings on our CDN this past Friday evening. We think this will address the issue reported regarding the three basemaps. Please let us know if this resolves it.

Thanks,

Alagiri

VitalyLivshits

Thanks Alagiri. I can confirm that the issue is now resolved.

All basemaps operate normally in both PBI Desktop and PBI Service.

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