Export Survey123 Feature Class to FGDB Fails

Question

Has anyone else experienced this issue on Portal For ArcGIS with Survey123 Feature Classes?

I had this error once before but I tried it again the following day and it just worked, that solution didn't work this time.

I go to the feature class Export Data>To FGDB

Enter tags, summary, and set the output location

The Export button goes gray and says "Exporting..."

Then one of two things happens:

1. I get "Error: Failed" (see attached pic)

2. The "Export" button goes back to blue, it still says exporting, and the cursor spins forever.

This particular survey was created by a user then ownership was transferred to the headless admin. I have tried exporting as both another admin user and as the headless admin user with exactly the same results.

This survey has a related table and picture attachments so an alternative format export (like csv) isn't an option.

Any suggestions or ideas on why this might be happening?

JTedrick-esristaff‌

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Katie_Clark · Answer

Hi James Tedrick‌,

I'm using Google Chrome (Version 80.0.3987.163 (Official Build) (64-bit)). The error is occurring in ArcGIS Online, not Enterprise.

JamesTedrick · Answer

Hi Kathrine,

Which browser and version of ArcGIS Enterprise are you using?  I'm not seeing this error with a test installation.

Katie_Clark · Answer

James Tedrick‌,

I have been experiencing this problem as well and followed your advice to look in the developer console. When I try to export selected records as a file geodatabase, the export fails but no messages appear within the developer console. However, I found that when I selected 6 records or fewer, then I was able to successfully download the fgdb. When I did this, the console returned this message:

I tried to do some research on this message, but I'm not sure what I can do from the front-end to be able to address this, or if it even provides any useful insight into the failed exports.

Have their been any new bugs associated with this issue that many people seem to be experiencing? I did see this one but it doesn't seem to apply to my situation (all labels are under 255 characters).

Thanks in advance for any insight you may have!