nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Survey suddenly not opening from Collector

ChrisYoung2

I have always used the following code to open a survey from a collector feature:

arcgis-survey123://?itemID=91806295bb024ff6a55cfebe6e029a41

In the past, this would open the survey on my device and I could fill in information. I have not been in the field for a few months and recently made a few changes to a survey. I checked to make sure this was the same code, which it was. I get a message from my device saying the survey has not been downloaded to my device, even though I just downloaded it 5 minutes before.

I have deleted all my downloaded surveys, uninstalled the Survey 123 app and reinstalled it with the same result.

Any ideas as to why this is happening?

Find more posts tagged with

Accepted answers

All comments

JohnHasthorpe

Hi Chris

Can you share a little more information on this issue:

- Device and platform?

- The version of Survey123?

- Does this happen on all surveys or just this specific one?

- Could create a copy of the survey and republish/retest - does that same thing happen?

- Are you the survey author and are logging in to the device using the same user?

Thanks

John

Anonymous User

Hi Chris,

What version of Survey123 and Collector are you using? Also on what device (make/model/OS version)?

Are you signed into Survey123 when attempting to download the survey via the URL? Have you tried downloading the survey from the Downloads menu in the app, does that work successfully?

Phil.

ChrisYoung2

Hi Jon,

-The device is Samsung Galaxy Note 4 with an OS 6.0.1, Survey 123 app is 3.3.64, Collector is version 18.0.3

-Survey 123 Connect is version 3.3.51

-This seems to be happening with all surveys. I tried it with the one I just edited and one that is older created last summer.

-I have not copied and republished to test it yet. I will try later today and report back.

-I am the survey author and logging into the device as the same user. Although, there is an odd message when I have opened this survey in a computer browser which tells me I’m not the author and can’t make entries to the form.

Thank you.

Chris

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

6.0.1

image002.jpg

ChrisYoung2

So creating a copy of the survey and republishing gets the same result. If I copy the Survey and the Choices sheets of the of the of the XLS file into a new survey and then publish it. It works fine. I feel like that should not be necessary, but it is a workaround.

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

image002.jpg

ChrisYoung2

I have encountered another problem. I was able to copy and paste the Survey and Choices sheets of the XLS file into a new survey and upload it and get it to work. Only problem now, is that Survey 123 shuts down after about a minute of running. I get an error message that it has shut down and it asks me if I want to send a report. I have sent a couple now.

Anonymous User

Hi Chris,

Do you get an error message? Does it happen on all devices? Can you send the log files when the crash happens?

Also, are you using a submission url on the settings sheet, is that why you were getting an error that the itemID was different to the feature service the survey should be pointing to?

Phil.

Anonymous User

Hi Chris,

Sounds like there is a submission url on the settings sheet in the xlsx form, and it may be pointing to a wrong or old feature service? If you only copy the survey and choices sheet, when you republish it creates a new survey folder in your AGO account, and also creates a new feature service form item. If you copy the entire xlsx form to a new survey, it will use the settings on the settings tab, which may include a link to existing feature service.

Phil.

ChrisYoung2

Hi Phil,

I have attached the files and this is the code I used in Collector (arcgis-survey123://?itemID=8939a1a1a90843f498f67942385b9d52&field:Name=&field:Town=). Maybe you can figure out what is going on from that. I’m trying to get data collection apps ready for use by the beginning of April so I can train the field workers on any new procedures. I also have to design some new surveys for new staff.