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Survey123 Setup Wizard not working

LeighJeudevine

When trying to install Survey123 3.6, the setup wizard freezes as soon as it launches. It does this for both the Connect and Field App downloads from the resources page. It requires the task manager to close the frozen screen. My desktop is 64 bit with Windows 10 Enterprise operating system. I've tried uninstalling the prior versions before starting the setup, as well. Has anyone else had this problem? screenshot

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Accepted answers

DerrickStark

Hi @Anonymous User ,

I tried the default path as well as changing the path which neither worked. I did not copy it down; however, I did get it to work by downloading it from the Microsoft Store which was a lot easier and I was able to open it also.

Thank you for your help.

Derrick

Anonymous User

Hi @DerrickStark,

Is your user home folder mapped to a network drive or other location where desktop shortcuts are not actually stored locally but on remote server, or you do not have permission to create desktp shortcuts? It sounds like your issue could be related to the following issue we have fixed in the 3.13 release:

ENH-000140833 - Silent Installation fails if an error occurs when making the desktop shortcut links.

From your screenshot it looks like the installer is failing when it tries to create the desktop shortcut. This issue has been fixed in 3.13, you can test out the current RC builds available on the Early Adopter Community, and 3.13 will be released later this week.

Regards,

Phil.

Anonymous User

Hi Leigh,

What is the exact version of Windows 10? Please check the About screen in Settings -> System.

If possible please make sure you are using the latest version of Windows and also ensure your graphics drviers are updated to the latest available for your graphics card. We have seen with many Windows systems that when the graphics drivers are out-dated there are issues with Connect and the app not displaying correctly (missing buttons and UI elements).

Phil.

All comments

Anonymous User

Hi @brianlin,

All of that sounds pretty standard and a simple setup, that shouldn't cause any issues with the application speed or memory. It is similar to how we run our Windows laptops and desktops, and do all our dev and testing work. A main difference may be the graphics card. The only other difference is that we are using newer versions of Windows, such as Windows 10 21H2 or Windows 11 21H2.

Regards,

Phil.

brianlin

I used the 64 bit installer - Survey123Connect_x64_3_14_256.exe on a physical laptop.

It's not managed by SCCM, no restrictions- I have administrative rights. I am connected to a couple network drives (via VPN only) however my desktop, documents, local folders are all stored locally in my C drive

Unfortunately my organisation controls the device so I can't update the windows version

I'll raise a ticket, thanks for the reply

Anonymous User

Hi @brianlin,

Are you using the 64-bit or 32-bit installer? I assume this PC is a physical device (laptop/desktop) or is it a virtual machine, remote desktop session, citrix etc?

Is your PC managed by SCCM (MS Endpoint Manager) on a domain and are their restrictions on your desktop, documents, local folders, and are they stored locally or mapped to network drives?

I notice you have Windows 10 Pro 20H2, which is quite old now, can you try update to 21H2?

For this issue and to troubleshoot further, it is best to raise an Esri Support ticket, and work with the analyst to obtain more information and diagnostic logs and repro cases. This will help the dev team look into it further.

Regards,

Phil.

brianlin

Hi @Anonymous User

My team and I are having similar issues to @DerrickStark. Installing Survey123Connect_x64_3_14_256.exe worked for us but it took probably hours to respond and finish the install, after the last Start Menu shortcuts installation screen.

We are still having frustratingly slow performance problems where the app goes into (not responding) between every click using the Survey123 connect.

For example start up takes 5mins minimum and each survey takes roughly 30mins to open

My laptop specs are:

Edition Windows 10 Pro
Version 20H2
Installed on ‎19/‎03/‎2021
OS build 19042.1526
Experience Windows Feature Experience Pack 120.2212.4170.0

NVIDIA Quadro T2000 - drivers up to date 2022-03-01

Can you please look into this issue/report this bug to the dev team

Thanks

DerrickStark

Hi Phil,

I am installing this on my laptop on C:\, not a network drive. I also tried installing using my admin rights and it still fails at the same location. I tried installing 3.13.229 and am still having this issue.

Thanks,

Derrick

Anonymous User

Hi @DerrickStark,

ENH-000140833 - Silent Installation fails if an error occurs when making the desktop shortcut links.

Regards,

Phil.

DerrickStark

My colleague and I having the same issue. When trying to install Survey123 Field App 3.12.277 the setup starts "Not Responding" on the Start Menu shortcuts screen. I am on Windows 10 Enterprise 6/28/21, OS Build 19043.1165. My graphics card, NVIDIA Quadro RTX 5000 has a driver date of 7/7/21 and version 27.21.14.6298. I was able to install Survey123 Connect without issues. I made sure the computer was up-to-date through Dell SupportAssist and Windows Update. In order to close the setup I have to use Task Manager to end the task.

survey123FieldAppSetup.jpg

Anonymous User

Hi @FieldUser1One,

I am a little confused, is your issue installing the latest version of Survey123 and you can not see the UI display correct, or is your issue adding values to a repeat that was already published?

Regards,

Phil.

MatthewStephenson2

The editor began working after install the following day. There was no change to my computer. I have no reason for why it started working.

Anonymous User

Hi @FieldUser1One,

What version of Windows are you using (can you check exact build number in System setting -> About page).

Did you laptop recently do Windows updates or some other driver updates?

Regards,

Phil.

MatthewStephenson2

Hi, this is currently happening to me as well on my company lap-top. It's new, and was working well a day ago. All drivers, graphics cards are the latest.

Anonymous User

Hi Leigh,

What is the exact version of Windows 10? Please check the About screen in Settings -> System.

Phil.

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