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Survey looks like it downloads, but fails to launch correctly

GregoryLiggett

Link from collector to launch a survey, opens survey123 on android device, goes to download the survey, goes through the downloading, unpacking, thumbnail, and gives an error that it didn't download. However, it is there, and I can open it, but it will not open from the collector url. See the attached screenshot.

I have published and re-published the survey, uninstalled survey123 and reinstalled, and tried it on 2 different devices. No change. What am I doing wrong?

Here is the url:

arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3?field:PL_LCLTY_ID={GlobalID}

Also attached is the survey.

Screenshot_20181116-094332_Survey123.jpg

Locality Info2.xlsx

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DistanceDirection.JPG

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Accepted answers

megan-r

Hi Gregory! Can you test the items below and let me know the results?

Try to open arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3 from the Collector App (without passing any fields) - does the Survey download?
Adjust the URL to arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3&field:PL_LCLTY_ID={GlobalID} - does the Survey download?

Can you also verify the itemID? To do this, log into ArcGIS Online (or Portal) > Content > Survey-SurveyName > Form. The item ID appears after "id=" in the URL.

All comments

Anonymous User

Our issue is similar but the download of the survey never finishes (green rings spins and spins) and no error codes are given. Even if the survey is downloaded to the device before accessing the URL in Collector, the callout doesn't work. Older custom URL callouts still work.

megan-r

Hi Gregory! Can you test the items below and let me know the results?

Try to open arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3 from the Collector App (without passing any fields) - does the Survey download?
Adjust the URL to arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3&field:PL_LCLTY_ID={GlobalID} - does the Survey download?

Can you also verify the itemID? To do this, log into ArcGIS Online (or Portal) > Content > Survey-SurveyName > Form. The item ID appears after "id=" in the URL.

Anonymous User

Thank you for your help. I receive an error saying the survey was not found when I try the URL you've supplied.

GregoryLiggett

Thank you!

Try to open arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3 from the Collector App (without passing any fields) - does the Survey download?

Yes, it downloaded.

Adjust the URL to arcgis-survey123://?itemID=b6dbe4d4adf245d786646df747b871b3&field:PL_LCLTY_ID={GlobalID} - does the Survey download?

Yes, it downloaded and passed the value.

New problem, but not related I don't think. I have a repeating table in the feature service, and the system hangs up on trying to upload new data. One thing works, and another thing breaks...

GregoryLiggett

Sorry about that, but I cannot share my surveys outside my work.

Anonymous User

I will contact tech support again even though they suggested posting here.

LucasBeauchamp_2-1716326402397.png

ChrisYoung2

I am having a similar problem. I just updated a survey I used last year for the new season and downloaded it to my phone. When I tried to launch it through the collector map, it gave me a message that the survey had not been downloaded. It then attempts to download the survey and keeps the message at the bottom of the screen saying the survey has not downloaded. I have checked to see that the ID is correct and it is. I have deleted all the surveys from my phone and re-installed the app and downloaded the survey that was not opening and an older one that opened in an older version of the app (I have not used it since the app was updated a couple of times). They both give the same result as above.

Anonymous User

Hi Chris,

What version of Survey123 and Collector are you using? Also on what device (make/model/OS version)?

Are you signed into Survey123 when attempting to download the survey via the URL? Have you tried downloading the survey from the Downloads menu in the app, does that work successfully?

Phil.

ChrisYoung2

Hi Phil,

I’m using Survey 123 Connect version 3.3.51 to create the survey, but I was trying to update it in 3.0.142. When I was unsuccessful at logging in to update it, I installed the newer 3.3.51. Collector is version 18.0.3, build 1033. Survey 123 app is 3.3.64. The device is a Samsung Note 4 with an OS 6.0.1.

I have only tried downloaded the survey from the Download menu in the app while signed in. I have many areas that have spotty satellite connection so I need to have these forms offline. I have not tried downloading using the URL. Is this a new thing that is necessary?

Thanks

Chris

An Accredited land trust

Chris Young

Stewardship & GIS Coordinator

Columbia Land Conservancy

49 Main Street

Chatham, NY 12037

518.392.5252 ext. 221

chris.young@clctrust.org<mailto:chris.young@clctrust.org>

www.clctrust.org

Conserving rural landscapes.

Connecting people to the land.

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GregoryLiggett

I had a similar problem on an android Note 8. I deleted collector and survey123 and reloaded it, and it still would not open a survey. I went to the survey123 settings, to the storage settings, and I reinitialize the database, fixed the database, and deleted submitted surveys. Not sure which one or if all were needed, but now it opens surveys fine.

Anonymous User

Hi Chris,

Using the custom url scheme to launch and download a survey is designed for when you are launching survey123 from another app (such as Collector) and want to pass parameters and data from Collector into Survey123. This will download and open the survey if not already on the device.

Sounds like this is not your problem, if you can not download via the Downloads page, the problem is likely the sharing permissions of the form item or feature service, of it has been moved into another folder, or some other publishing issue.

Phil.

elpinguino

Hi there, I'm hoping some of the respondents to this thread are still active. I am trying to pass attributes from Field Maps to Survey123. When I click the link to the survey in Field Maps, it opens up Survey123, but when I try to pass attributes, there's a notification at the bottom of the S123 screen saying the survey has not been downloaded. When I click to download it, it begins, but then I get an Error Unpacking message.

Survey123 field - GUID

Field Maps field - GlobalID

ItemID - f3b268ddb5954312b2b8af8cef54b924

Link - arcgis-survey123://?itemID=f3b268ddb5954312b2b8af8cef54b924&field:GUID={GlobalID}

I've also attached some screenshots.

This is not a public survey, but I do have it shared in the organisation, and I've checked I am signed in to the correct organisation on both my mobile Field Maps and Survey123.

Screenshot_20210525-151216_Survey123.jpg

Screenshot_20210525-151222_Survey123.jpg

Anonymous User

Hi @elpinguino,

Can you confirm whatversion of the Survey123 field app you are using, and also what version of Connect was the survey published with?

If you down the survey manually first (via the Download surveys menu) does the link from Field Maps then work as expected? It is the problem only with the download?

Regards,

Phil.

elpinguino

Hey @Anonymous User ,

Survey123 field app - 3.12.277

Connect - 3.12.232

If you down the survey manually first (via the Download surveys menu) does the link from Field Maps then work as expected? It is the problem only with the download?

Thanks for suggesting this. I've just tried it, but no luck. Still got the unpacking error.

Anonymous User

Hi @elpinguino,

Can you try republishing the survey again from Connect, deleting off the device, and then download again? Does the unpack error happen on all devices, all OS, or just some?

Do other surveys on the same device unpack ok?

Regards,

Phil.

elpinguino

For anyone who might come across this post in the future and be stuck in a similar situation that I was, make sure you're looking in AGOL for the ItemID of the published S123 form. Finally made sense here.

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