nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cant login to my AGOL account

Anonymous User

Hi all,

I have been trying to login for a bit but it says "Unable to connect to ArcGIS online, you do not have permissions to access this ressource". Any idea why. I am an admin role, I triple checked that I entered my credentials . Nothing to do.

Thanks,

Alex

Find more posts tagged with

Accepted answers

HeatherMcCracken

Hi Alex,

Can you confirm that your user has been provisioned a Navigator license?

If so, can you give me some more details about your device? - are you using Android or iOS?

If you already have a Navigator license provisioned, and you are using Android, it's possible you are running into a known issue that we have when the Organization Setting to "Allow anonymous access to your organization's website" is unchecked. This issue is specific to Android, and we are actively working on a fix. To test if you are running into this, you could enable anonymous access to your org, and try to sign in again.

Thanks,

Heather

All comments

HeatherMcCracken

Hi Alex,

Can you confirm that your user has been provisioned a Navigator license?

If so, can you give me some more details about your device? - are you using Android or iOS?

Thanks,

Heather

Anonymous User

Thanks Heather,

I did not see until you mentioned that I needed provisioned Navigator

license. So disregard my question. Sorry about that.

Thanks,

Alex

HeatherMcCracken

No problem, glad you are off and running.

- Heather

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.