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"Send Error" database error

bobwright

Did not see this particular issue in the geonet blogosphere. I am working in Portal. I can create, publish, download to Android mobile device and populate a form, but when I send it I get "Send Error This survey was not able to be sent due to the following error: Database error has occurred." Thinking it might be an issue with our server space, I tried a different form and had no issues. I'm stumped and would appreciate some insight. The spreadsheet is attached. Thanks.

LSP 603 2019.xlsx

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SarahLinn1

I'm not sure this is the issue but throwing it out there just in case.

Removing the data from its default folder in AGO (ArcGIS Online) can cause issues when republishing.

Survey123 will create a default folder in AGO for each survey created, i.e., Survey-{survey name}

I was moving all associated data into a folder I created in AGO, which included the form, this can't be moved from it's original location.

bobwright

Hi Phil,

I’m not sure regarding Portal. It is arcgis.dnr.state.mn.us/portal. We are an ArcGIS 10.6 shop. I am not connecting to an existing feature service for this particular survey; I’m creating a new one. For all of our surveys we are deploying them to mobile devices that are registered and recognized by our network. When I mentioned previously that I was able to successfully send surveys from a different form with its own service, it was on an Android tablet with a wireless connection and no VPN. It’s how we’ve always done it. I get the same error message for the questionable form when I try to send surveys from PC Survey123.

I just tried again from Survey123 on my PC laptop and connected to our VPN. Same fail. What about saving the spreadsheet out, completely deleting the form, local and Portal folders and starting from scratch?

Bob

Anonymous User

What version of Portal are you using and how is it configured, and what type of authentication? Is the Portal public facing, are you able to send surveys when on your internal network and only when outside of network it doesn't work, or are you using a VPN?

Did you create a new feature service from Connect or are you using the submission url to connect the survey to an existing feature service?

Phil.

bobwright

Hi Phil,

It's a new form derived from an earlier one. I did indeed redownload it, etc, etc. Same issue when PC version of form and when I had someone else download it on a different tablet. I also made a copy of it with no mods and published that. Can you think of anything else I should try?

Bob

Anonymous User

Hi Bob,

It sounds like the link between the survey and the associated feature service is broken or has been changed. Are you the owner of the survey? Did you recently re-publish the survey or make changes to the sharing permissions? If so can you re-download the survey and try and send the surveys in Outbox again.

If that fails here are some useful links to recovering surveys from the device: Troubleshoot—Survey123 for ArcGIS | ArcGIS

Regards,

Phil.

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