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Unable to Open Project Error on iPad

MarcellePowers

I've created my first Workforce project but when I try to open it on an iPad I get "Unable to Open Project; Invalid project, missing tracks item ID and service URL". I created a second project, thinking I might have made a mistake, and it is getting the same error. I've been unable to find anything about this error.

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Accepted answers

Anonymous User

Marcelle,

You will see this error message if you have a project created from Workforce backoffice beta and trying to open the project on mobile using the market version of the workforce app. For projects created using Workforce backoffice beta, beta version of the mobile app is required.

Can you please confirm what version on mobile app you were using?

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Anonymous User

Marcelle,

There is no workflow using which you can convert the beta project to a non-beta. The non-beta Workforce backoffice link should be used to create a new project which can open on mobile app version 17.0.1.

MarcellePowers

That is most likely the issue. We downloaded Workforce for ArcGIS App Version 17.0.1. The beta version did not show up as an option for the mobile app. Is there an easy way to convert a beta Workforce project to a non-beta?

Anonymous User

Marcelle,

Can you please confirm what version on mobile app you were using?

MarcellePowers

I did some more testing and it is only with the Beta version that we are getting this error.

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