Survey 123 Offline Upload Error

Question

After completing surveys on an offline iPad, when I connect to wifi and try to upload I am receiving an upload error: "Send Error - This survey was not able to be sent due to the following error: Do you want to be able to edit this survey?". I have tried clicking yes, then resubmitting, and I have tried clicking no to no avail. Any ideas?

CaseyHancock · Answer

Thanks! The login must have been the issue because offline data collection has been working ever since.

JamesTedrick · Answer

Hi Casey,

Uninstalling/reinstalling Survey123 shouldn't have had an impact (assuming this way the same version of the software before and after); though it should have forced a new login attempt.

CaseyHancock · Answer

Hi again,

Just tried deleting and reinstalling Survey123 which seemed to do the trick. However, now I am worried about if this happens in the field and we lose all of our data! Any recommendations?