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"Sending Data" spins and spins

ahkim

We have a survey published to ArcGIS Enterprise and targets an existing feature service. When I add a new data from Survey123 Windows(Version 3.757), the data posts to feature service just fine, but the screen gets suck in the "sending data" message. The only way to get out of this is to close and re-open the app. When I check the log in AppStudio, it shows applyEdit processed successfully.

Interestingly, if I post data from the web version of Survey123, it does not hang. Does anyone have any suggestions on what I can try to troubleshoot this?

Survey123.zip

survey123_log.txt.zip

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ahkim

Another staff authored a survey targeting a different feature service that is hosted on the same ArcGIS Enterprise. This survey also shows the same symptom - submit message never goes away and the progress ring spins and hangs. But the data posts fine. Their Survey123 for Windows version is 3.6.153.

ahkim

Phil,

I attached the full log to my question. Portal version is 10.51 (1.51 was a typo). And yes, it works as expected in the latest beta version.

Anonymous User

Hi Ahjung,

Are you viewing the log in the AppStudio Console viewer? If so there is an option to save to text/log file. Please do that of entire log from when you open and use app to getting the send error. You can then attach to this post via the advanced editor and attach file.

You mentioned ArcGIS Enterprise version is 1.51, but do you know what version of Portal you have, shoudl be like 10.8, 10.7, 10.6, 10.5 etc?

And you are saying it works as expected in latest 3.9 beta builds from EAC? We have made changes to network and sending data to make it more robust.

Phil.

ahkim

Hi Phil,

Thank you for your reply.

Screenshot of the log

I still haven't been able to resolve the issue. ArcGIS Enterprise version is 1.51, and the testers are using different laptops with Windows10. We haven't tested on other OS though as our client is limited to using Windows10 on their laptops. I tested with the latest beta version of Survey123 for Windows and had no problem.

While I was getting the AppStudio log for you, I noticed the edit was successful, but then it was followed by "Type Error, value is undefined and could not be converted to an object" message. Screenshot is attached, but I am not sure how I can send you the full log. Can you please guide me?

Thank you,

Ahjung

Anonymous User

Hi Ahjung,

Were you able to resolve this issue? If not, can you provide what version of Portal you are using, and also on what device? Did you get this error on all devices and different OS, or just one?

Can you share the AppStudio console logs you collected in full?

Regards,

Phil.

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