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Survey123 URL link is not available in Outlook 365

YuanbinZheng

I have a Survey123 URL link in email body, with I can open Survey123 when I click the link from my desktop outlook 2016.

But the link is disabled, show as plain text in outlook 365 on iPhone, and outlook 365 online.

Any suggestion?

Thanks,

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Shwu-jingJeng

Hi Yuanbin,

Are you using the webhook to send emails to outlook 365 using the custom survey123 URL scheme?

If yes, did you set the content type as HTML instead of Text?

If you are just sending the email to include the URL scheme, check to see if you use the HTML link and the email content is using HTML format.

Please provide an example of the link you attempt to include in the email if the issue still remains.

YuanbinZheng

Hi Jing,

See attached files.

Yes, we send out email as HTML with the custom survey123 URL scheme, which work fine in desktop outlook and Mail on iPhone, but the link is not work in Outlook on iPhone.

If I use https link, I can see the link Outlook on iPhone, when I click it, Microsoft will open the link, asking to open Survey123 but failed.

Any idea?

Thanks,

Yuanbin

Stantec

<http://www.stantec.com/>

The content of this email is the confidential property of Stantec and should not be copied, modified, retransmitted, or used for any purpose except with Stantec's written authorization. If you are not the intended recipient, please delete all copies and notify us immediately.

Error.docx

Edge.docx

Shwu-jingJeng

Hi Yuanbin,

When it failed, do you receive any error or survey123 app is just not opening? As you described, the link just didn't work when click the url in outlook app mail on iPhone? If you delete the MS Edge app and force to open the link with safari or chrome, did it work?

We do have some specific issues with Edge only and this is might be related to how Edge is supported with custom url link on Edge.

How about android phone? Does it work on android OS?

YuanbinZheng

Hi Jing,

See my comments.

Thanks,

Yuanbin

Stantec

<http://www.stantec.com/>

YuanbinZheng

When it failed, do you receive any error or survey123 app is just not opening? As you described, the link just didn't work when click the url in outlook app mail on iPhone?

The arcgis-survey123://? Link can’t clickable

It show correct in iOS Mail application:

Http link https://survey123.arcgis.com/share/6f76241212b943f6a1e6b5f856965d25?open=native&field:request_id=3502&field:equip_book_type_lst=T109:1;T103:1&field:equip_book_typename_lst=Camera:1;Trimble Geo XT:1&field:project_ids=123500999&field:project_names=Test Stantec 2020&field:non_trackable_items=

Launch Edge successfully but failed to launch native Survey123

If you delete the MS Edge app and force to open the link with safari or chrome, did it work?

Safari can launch launch native Survey123, but our corporate iPhone use Edge as default browser on iPhone.

We do have some specific issues with Edge only and this is might be related to how Edge is supported with custom url link on Edge.

How about android phone? Does it work on android OS?

We use corporate iPhone, no Android.

Stantec

<http://www.stantec.com/>

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