Can't connect to Portal 10.4.1 using Survey123 app in Windows 10 mobile

Question

Hello,

I am deploying surveys with ArcGIS Portal 10.4.1.

I can connect to my Portal and download surveys using iOS and Android Devices but when trying to connect using a Windows 10 mobile device, I can't add the connection to Portal.

Connecting to AGOL is OK.

Is there any known issue with that kind of device?

I use the latest version off Survey apps and build surveys with 1.9.24 build of Survey123 Connect.

Thanks in advance.

Emmanuel

EmmanuelPAUL1 · Answer

Hi,

My local support confirmed this issue. It is referenced as

BUG-000098853 : MOR_FCN: Survey123 for ArcGIS app shows keyboard over user input field in Portal page on Windows Mobile Phone.

Emmanuel

EmmanuelPAUL1 · Answer

Thanks for your answer Ismael.

I can connect to my portal with all my devices. I will submit the issue to my local Esri technical support and report anything usefull in this discussion.

Emmanuel

IsmaelChivite · Answer

Hi. First thing to check is that your Windows device can connect to your portal with a web browser. If that is the case, and you can successfully login to your Portal from a web browser, then it will be best that someone in Esri Technical Support looks at this issue. Would you please contact Tech Support. You can give them a call or submit an issue online. More details here: Esri Support Home